British High Commission Security Operations Manager Jobs in South Africa

British High Commission Security Operations Manager Jobs in South Africa

Purpose of the role:

The role of the Security Operations Manager is to support the Regional Overseas Security Manager in providing security for UK diplomatic staff and their families, country based staff when at work and all those on our premises.

This includes ensuring that appropriate security measures are implemented at the British High Commission offices and that BHC buildings and assets are protected and to ensure staff are receiving and following correct security advice and procedures.

The security department also ensures that staff working in the mission offices have the required security clearance to access buildings and information and maintain access control.

The role requires an individual who is flexible across all of these areas and who can demonstrate high standards of professionalism and deliver a high quality service. The jobholder will need to be willing to work flexibly to help others, take on different tasks where work pressures are heavy, cover leave absences and deal with emergencies. This can involve occasional security related calls in the evenings and weekends, for which a mobile phone and allowance is provided.

The role is ideally suited to someone who:

Enjoys being part of a very busy team but can work independently with little supervision.

Has strong administrative and IT skills including Excel.

Enjoys managing security situations, working to keep people safe.

Wants to develop experience in finance and running projects

Is a good communicator and people-person, who takes pride in good service.

It is essential for the jobholder to have a valid driving licence as driving (in a company vehicle) to locations is required.

Previous experience of working in a security services environment at management level or other similar management experience is essential.

Roles and Responsibilities:

The below roles and responsibilities are general guidelines. The role is not limited to the detail below and the responsibilities are subject to change from time to time with prior consultation if circumstances, structures, work pressures or priorities alter, or if absences need covering.

This role is separate to that of the Post Security Manager however there is some overlapping work and you will also be required to understand the PSM role in order to cover these during times of absence from the office.

Provide thorough security briefings for new diplomatic staff spouses/partners, in county staff members and official visitors.

In addition to certify CBS vetting documents on induction and assist with vetting clearances.

Ensure staff and visitors are adequately trained and have attended the required security training. The ROSM leads on UKB briefings and content however there may be times when she is not available.

Managing and organising tasks required in the security department to support the overall objectives of the security department including report gathering, information analysis, responding to incidents, access control measures or supporting officers in official visits and events, managing contractors, tracking progress and good record keeping.

To visit Johannesburg weekly and Cape Town regularly (this will be decided by the ROSM depending on work demands) to check security works and check and sign off projects that are being overseen by the estates/security managers.

To meet security contacts and build up strong connections in order to gather relevant security reports and information.

To gather regular and relevant crime reports for areas around the Western Cape and Johannesburg where our staff live or travel to in order to help keep staff apprised of the crime situation.

To meet the G4S contract managers for KPI meetings and other updates and oversee extra guarding requirements/training as needed.

Arrange and carry out various incident drills in line with FCDO protocol often in collaboration with the security department, guarding contractors and the health and safety teams. This includes briefing of staff in an appropriate manner as advised by the ROSM.

Assist in preparing for VIP level official visits to South Africa (supporting the Jo’burg and Cape Town teams - and Pretoria in absence of PSM) and work together with the visits officer to ensure all security protocols are in place to ensure the safety and security of the visit.

To support the budget and finance duties and work with the

Post Security manager on raising acquisitions, receipting and invoicing security works and ensuring ROSM is updated and spreadsheets are kept updated. on the security budget spend

Assisting the ROSM in reporting and recording any breaches of security informing the ROSM/PSO at the earliest opportunity and ensure incident reporting to London is completed and escalated in a timely manner.

To assist the ROAM in security vetting procedures for CBS staff. Helping to maintain post security regulations and updating vetting information on the IT systems.

Conducting property assessments and security equipment checks at residences and offices and ensuring anything faulty is addressed in a priority manner ensuring British High Commission high standards are met, and in compliance with Security/ Safety requirements.

Organising contractors, related to property security works of for urgent repairs. Assessing security standards at properties and completing accurate write ups and recommendations - Keeping the ROSM updated

Managing security related requests from staff and UKB diplomatic community whether on properties or incidents or access control, ensuring that issues are addressed in line with agreed standards and deadlines, and communicating with staff and residential occupants.

Security administration duties, including weekly updates with the ROSM and meetings with other team members, internal record-keeping on security items, compiling and maintaining asset registers.

Management of property information and inventories, including on the British High Commission’s IT systems. These tasks include remote working for the British High Commission’s South Africa-wide

Assist the PSM in managing and supervising the team of contract guards at properties and offices to deliver consistently strong performance against a set of operating instructions.

Check SOPs are in place and regularly reviewed.

Ensure KPI meetings are carried out and that all supporting evident is given to the ROSM in preparation for senior level meetings

Meet security contacts/providers in order to provide advice on physical and procedural security matters, and about local security threats, risks and trends (covering different areas of Gauteng and Western Cape).

To review accommodation (marker hotels) and means of transport that officers require during official visits and ensure they meet FCDO requirements.

In conjunction with the ROSM, liaise with the South African Police Diplomatic Protection Branch and with the security staff at other friendly Missions, ensuring that relevant information is reported.

Deliver professionally other tasks and new work as delegated by the ROSM and PSOs on an ad hoc basis, often outside the above areas, in order to support the work of the British High Commission in South Africa.

The role requires the officer to take occasional calls in the evenings and weekends to respond to occasional security crisis. A mobile phone is provided and an allowance over and above salary is paid for this.

During visits to Johannesburg and Cape Town of UK Government staff, including VIP visits and when events are staged, travel and evening / weekend working will occasionally be required.

The jobholder must be able to drive given site visits etc. A company vehicle is used for such journeys.

Essential qualifications, skills and experience

Strong computer literacy and administration experience

Project management experience including dealing with external contractors

Multi-tasking, communication with customers and time-management skills

Resilient with evidence of being able to work under pressure in emergency situations

Valid Driver’s licence. The jobholder must be able to drive

Desirable qualifications, skills and experience

Experience working within the security management or emergency response environment

Experience within a diplomatic mission in a supervisory or management position

Required behaviours

Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Developing Self and Others

How to Apply

For more information and job application details, see; British High Commission Security Operations Manager Jobs in South Africa

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