British High Commission Jobs in Rwanda - Consular Officer Vacancies

British High Commission Jobs in Rwanda - Consular Officer Vacancies

Main purpose of job:

The main purpose of the role is to ensure delivery of professional and high quality front line consular services to British Nationals and other qualifying persons in Rwanda, Tanzania and Burundi.

You will work in line with FCDO guidance as set out in our publication "Support for British Nationals Abroad: A Guide". You will work with external partners to prevent consular cases such as hospitalisations, detentions, victims of crime and rape and sexual assault.

You will supply British Nationals with Emergency Travel Documents and lead on complex casework such as death, child welfare, mental heath cases.

This is an important role, which requires excellent policy knowledge, a proactive and confident approach and fluent English and Kinyarwanda. Knowledge of French is also desirable.

Roles and responsibilities

Assistance

Assist with complex consular cases, maintaining communication with stakeholders externally (local authorities, NGOs, Civil Society and other Embassies) and internally including senior management and London.

Working with our ETD Centres to provide a responsive Emergency Travel Document (ETD) service. Issuing ETDs to customers, advising on complex ETDs and facilitating interviews at the High Commission.

Build and maintain a good base of contacts to assist with consular cases.

Providing advice and support to British nationals who need our help. Working with colleagues across the High Commission, the West, Central and East Africa network, and in London, to make decisions about how we can help people, applying consular policy appropriately. Maintain good records of assistance cases in our case management system.

Please note that consular assistance often involves talking to vulnerable or traumatised people – empathy, emotional intelligence and resilience are essential. You will be expected to visit people who have been arrested, are in prison or hospitalised; visit mortuaries; support bereaved families and victims of crime including sexual assault, and dealing with cases involving child abduction. You will be supported by a great network of colleagues, and expected to participate in a Wellbeing Supervision programme.

24/7 Services

Responding to enquiries from customers about notarial services. Occasionally administering citizenship ceremonies.

Responding to customer enquiries, over the phone and via email. Maintaining internal systems to ensure customers can reach consular support 24/7. Taking care of consular public areas (inside the High Commission) to maintain a professional appearance.

Assist the Deputy Head of Mission and Consular Regional Operations Manager in building

knowledge of consular issues within the High Commission.

Prevention:

Build a network of contacts to help you resolve assistance cases, including local authorities, the tourism industry, airlines, NGOs and other diplomatic missions.

Updating and publishing content on gov.uk to ensure British people can contact us and can access services online. This includes writing local guidance on issues like bereavement or sexual assault, and collating information about local service providers (lawyers, hospitals etc) on our website.

Crisis

Maintain consular crisis equipment

Be prepared to deploy in a crisis situation to help British nationals.

You will be an integral part of 2 teams: your time will be divided 50/50 across 2 High Commissions. Your immediate team will be based at the British High Commission in Kigali. You will provide remote support to the Consular team in the High Commission in Dar es Salaam. You will also be part of a network of consular officers across West, East and Central Africa.

You will be expected to make a corporate contribution to the High Commission Kigali, as well as participating in regional consular team meetings. There will be opportunities to travel to the UK and within the region, for training and regional resilience.

You will join a supportive, diverse team with a culture of continuous improvement and taking responsibility for personal learning and development. We value a diverse range of skills and backgrounds.

Essential qualifications, skills and experience

Empathy, emotional intelligence and good listening skills.

Experience with Microsoft Office.

Able to prioritise in a fast-paced work environment, working largely unsupervised, delivering to deadlines and agreed targets;

Desirable qualifications, skills and experience

Experience in a customer facing role

Experience working in an international environment or in the UK

Experience working with distressed or traumatised people

Administrative experience

Good understanding of the Rwandan government institutions and legal system.

How to Apply

For more information and job application details, see; British High Commission Jobs in Rwanda - Consular Officer Vacancies

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