British High Commission in Pretoria Entry Clearance Assistant Jobs in South Africa

British High Commission in Pretoria Entry Clearance Assistant Jobs in South Africa

Main Duties and Responsibilities:

The Data Processing Unit Team is responsible for a variety of support functions, which assist the wider visa section in the efficient processing of visa applications. This includes data entry, general administrative support, and assisting with the allocation of work.

Streaming is the routing of work based on the wider operation and is critical to the efficiency of the operation. It is imperative the post holder sends the information to the correct place. A standard Operating Mandate is in place which the post holder will be required to follow when undertaking the activities described below.

Typical tasks Include:

Accurately entering data, including the amendment of biographical data as necessary.

Linking and streaming applications according to risk data. The post holder will base decisions on a range of factors including workflow, location, age etc.

The post holder will make decisions on what information they input into the system. They are also responsible for error identification and correction.

Contacting applicants when additional evidence is needed in order to complete processing

Assisting the management team and the wider Decision-Making Centre as required

Monitoring and reporting the operational position

Complete administrative duties within the Special Handling Unit including facilitation of special applications and addressing queries/complaints.

The Enrichment Team completes checks on applications and helps Entry Clearance Officers to make more informed visa decisions.

Typical Tasks Include:

Undertaking document verification checks.
The post holder will decide which documents to enrich and whether they can verify the information they are enriching, i.e. deciding whether is it inconclusive or false.

The post holder will be required to decide whether they have sufficient information, if they don’t they will need to go online and source further details to check the veracity of the information provided

Carrying out telephone enquiries

Performing interpretation during visa interviews

as necessary.

Performing other enrichment activity to support decision makers.

Visa Writers are responsible for the printing and dispatch of visas.

Typical Tasks Include:

Checking computer records to ensure accuracy before printing, e.g., checking the quality of endorsement codes and vignettes.

The post holder will be responsible for prioritising their workflow taking account of whether a case is PV or SPV.

Liaising with colleagues and management upon identifying any problems

Following the correct procedures for the issuing, revocation or cancellation of UK visas

Supporting management and other teams as required

Printing and dispatch of vignettes as required for the post holder’s current DMC or other DMCs as required. Ensuring vignettes are dispatched within set deadlines.

Problem solving any hardware errors they encounter.

Essential Qualifications, Skills and Experience

Educated to Matric level or equivalent

Will take responsibility for the quality of their own work and work well in a team

Strong customer focus with good attention to detail

Evidence of working effectively against demanding targets

Evidence of using your initiative for problem solving

Previous experience of using Microsoft applications (Windows operating system, Office applications)

Desirable Qualifications, Skills and Experience

A strong communicator with excellent spoken and written English

Previous experience in Data Capturing and office administration

How to Apply

For more information and job application details, see; British High Commission in Pretoria Entry Clearance Assistant Jobs in South Africa

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