British High Commission Consular Assistant Kenya Jobs
British High Commission Consular Assistant Kenya Jobs
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We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category
Foreign and Commonwealth Office (Consular Roles)
Job Subcategory
Consular
Job Description (Roles and Responsibilities)
Main purpose of job:
Supporting the Vice Consul in providing consular assistance to cases originating from Somalia and South Sudan. Providing consular services including the processing of emergency travel documents for customers in Kenya, Somalia and South Sudan.
Contributing to Nairobi network consular initiatives on prevention (including outreach) and crisis management.
Roles and responsibilities / what will the jobholder be expected to achieve?:
Assistance: support the provision of consular welfare and repatriations to mainly victims of forced marriage and held against will cases that originate from Somalia and the small number of cases originating from South Sudan including arrests/detentions, hospitalisation, lost/stolen passports, deaths, bereavement, etc. with a focus on those who most need our help. Handle escalated telephone and email inquiries and update our records of cases on our consular case management system, Casebook (full training to be provided). Liaise with Consular Staff in the Sub Saharan Africa network, and the UK’s consular casework team and Forced Marriage Unit in London (who would provide support to the operation).
Assistance: Provide cover for the A2 Consular Assistant – Kenya (based in Mombasa), remotely providing assistance (with occasional visits) to British nationals in hospital, prison and detained by the police, and when required morgue facilities.
Services: Prepare and issue Emergency Travel Documents, reconciling fees taken on a daily and monthly basis (full training to be provided). Arrange citizenship ceremonies in Kenya for the Consul to officiate.
Consular Outreach and Prevention: Supporting the Consular Team’s work to build local partnerships which complement the delivery of effective consular services and contribute to a reduction in the number or complexity of preventable consular cases. Help arrange meetings with relevant local authorities, and monitor developments in local laws, procedures and practices which may inform the prevention strategy. Support global consular campaigns, tailoring to local circumstances where suitable, which provide advice and information to British nationals in Somalia, Kenya and South Sudan about what consular officers can and cannot do, and what measures they can take to reduce the likelihood of needing our help. Set up and participate with the consular team in outreach events with the British community.
Crisis Management: Contribute to testing and updating of a fit for purpose Crisis Management Plan covering UK interests in Kenya, Somalia and South Sudan.
Professionalism: Provide statistical monthly information reports for London and regional colleagues. Lead on a small amount of Consular procurement of goods and services.
The successful applicant will receive significant support from colleagues in the Nairobi consular team. Full consular training will be provided but the jobholder will need to be capable of operating independently in what will be a restructured position within the existing team, following a recent review of Consular resources in Nairobi.
The jobholder will need to take a flexible approach to the challenges of consular work. Customer service skills are important for this role and experience in a
customer facing role will be useful. They will need to handle distressing and upsetting situations calmly and sensitively.
While most work will only be escalated to them after triage from a remotely operated Consular Customer Contact Centre, enabling core hours to be kept, there will be the occasional out of hours requests, for which a shift disturbance allowance is payable upon approval.
Essential qualifications, skills and experience
Minimum 3 years Customer service skills;
Organisational skills;
Time management skills;
High level of written English;
Networking skills;
Counselling-type skills;
Knowledge of Kenyan and Somali Government health, Law enforcement and citizen services;
Desirable qualifications, skills and experience
Good level of Somali language.
Required competencies
Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service
Grade
A2 (L)
Type of Position
Permanent
Region
Africa
Country/Territory
Kenya
Location (City)
Nairobi
Number of vacancies
1
Starting monthly salary (KES)
144,401
Start Date
1 February 2019
Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):
Essential Assistance Work course completed within 3 months of arrival – alongside a range of other courses in line with the consular development pathway.
Opportunity to develop service delivery experience as part of a Whitehall profession in this area.
CASEBOOK / BRIDGE / DVA – bespoke Consular / Government databases
Crisis planning and response
Leave:
Members of staff are entitled to paid annual leave, which is earned, from the day they commence employment. Entitlements are as follows:
Grades A2(L) 25 days
In addition to annual leave, the BHC normally observes no fewer than 9 and no more than 14 Kenyan and British public and religious holidays in a year. These vary from year to year and are at the discretion of the High Commissioner. A list of holidays is published each year.
Working Patterns:
Full-time role: 0715-1600 Monday to Thursday and 0745-1300 Fridays
How to apply
Additional information
Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Nairobi are subject to Terms and Conditions of Service according to local employment law in Kenya.
It is essential that the applicants already have the right to live and work in Kenya without the need to apply for a work permit
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.Apply by 28th November, 2018
For more information and job application details, see; British High Commission Consular Assistant Kenya Jobs
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