British High Commission Community Liaison Officer Jobs in Rwanda
British High Commission Community Liaison Officer Jobs in Rwanda
The British Government is an inclusive and diversity-friendly employer
We value difference, promote equality and challenge discrimination, enhancing our organisational capability.
We welcome and encourage applications from people of all backgrounds.
We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Description (Roles and Responsibilities)
Main purpose of job:
The CLO works closely with the Corporate Services team and assists UK-based staff and families prior, during and after arrival with adjusting to life in Kigali.
Roles and responsibilities
Although the individual works closely with Corporate Services they are the independent voice and advocate for staff and families and may advise Post management on morale issues and if necessary advocate for change – e.g. in relation to Post housing or recreational facilities.
The CLO serves all UK-based officers and families across the Foreign, Commonwealth and Development Office and Partners Across Government (PAGs) at Post.
All staff at Post should benefit from the support of the CLO including single officers and those with families.
The role requires someone who is proactive, approachable and friendly.
The individual should have strong communication skills, including strong listening skills.
They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs.
Given the nature of the role empathy and discretion are particularly important.
Key roles and responsibilities are as follows:
To give advice to new staff and families regarding living in the post; e.g. what
to prepare and bring, education/local schools, car purchase, medical facilities etc.
Prior to new staff and families arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also extend this service to departing staff.
To help staff and families with their familiarisation/tour/recce (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities.
Continuously maintain necessary support throughout their posting.
To assist families with any problems or queries of a welfare or administrative nature confidentially.
To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post Report and Fact Sheet. Ensure timely delivery of these as required.
To respond to all queries and administrative requests from DSFA and HR e.g. completing the Annual Spouse and Partner Employment Report, HR School Information Sheet, and distributing information (Carousel magazine) from DSFA.
If applicable, manage float store - preparing floats outward and receiving inward.
Complete the twice-yearly ECA Cost of Living Allowance (COLA) survey and assist with the ECA Hardship Survey as required.
Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide
Essential qualifications, skills and experience
Excellent communication and Interpersonal skills;
very organised,
very flexible;
good knowledge of Kigali
Desirable qualifications, skills and experience
Experience in a similar role, eg. Social Secretary, etc.
Required competencies
Changing and Improving, Leading and Communicating, Managing a Quality Service, Delivering at Pace
How to Apply
For more information and job application details, see; British High Commission Community Liaison Officer Jobs in Rwanda
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
