British Embassy IT Manager Jobs in Ethiopia

British Embassy IT Manager Jobs in Ethiopia

Main Purpose of Job:

The IT Manager is responsible for the management of IT support services within the British Embassy Addis Ababa. The post holder will oversee the availability and reliability of IT systems and infrastructure including but not limited to servers, workstations and laptops, printers, e-mail, Network hardware, cabling infrastructure, Uninterrupted Power Supplies, Audio-Visual and telecommunication devices.

They will also be responsible for IT Security, IT Training, Information Management, and local IT budget monitoring, management as well as offering technical advice and guidance to all staff.

The jobholder will also be required to work with other IT teams based regionally and in the UK as and when required. They are required to nurture excellent relationships with EthioTelecom and other service providers to ensure the provision of reliable and sustainable services as much as possible.

The jobholder reports to the Deputy Director Corporate Services and will work closely with other members of the Corporate Services Team.

Roles and Responsibilities:

Systems Support

Efficiently carry out day-to-day responsibility for the management of IT support services within the British Embassy

Hold full accountability for managing complex large-scale corporate IT projects

Effectively oversee the availability and reliability of IT systems and infrastructure ensuring that staff receives quality services in line with the business plan for the year

Allow flexible Cross-HMG working through IT infrastructure enhancement

Implement, manage and maintain an IT Business Continuity Plan (BCP) by supporting the planning design and providing suitably updated and tested equipment ready for deployment in the case of the BCP being required to be executed in earnest e.g. during crises

Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up

Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident is unique to them and not a wider issue

Manage, regularly monitor and review (as required) the service level agreement (SLA) for the IT support section

Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers

Ensure Post’s rolling UPS battery replacement programme is kept up to date

Information Management Role

Provide expertise and promote best practice on a range of information management issues working in collaboration with the FCDO Information and Digital Directorate (IDD) leads

Be in charge of Microsoft Team sites creation while ensuring ownership delegation and assigning permissions as required

Provide advice to staff in their departments on how to utilise technology and in particular, M365 and Cloud.-based applications

IT Training

Oversee and provide induction training to new users on the Embassy IT systems as required

Identify training needs and schedule regular training on IT systems for users

Act as training coordinator for information and knowledge management within the British Embassy Addis Ababa

Inventory and IT Budget Management

Ensure that an up-to-date inventory of all IT equipment is maintained

Report on performance of local Service maintenance contracts –

SLAs

Provide appropriate specifications (TORs) for purchases of new IT equipment, standalone systems e.g. printers and participate in the evaluation of bids as required and ensuring Value for Money

Monitor IT budget, to include accurate budgeting and forecasting

Manage the ECHO IP Phones, Mobiles phones, Mobile lines both data and voice usage while ensuring value for money

IT Security

Be responsible for the distribution of IT Security Procedures including SOPS and maintaining a SOPs register

Line Management and Other Tasks

Hold and lead regular meetings with staff, give regular and quality feedback on performance

Offer coaching and mentorship during one to one meetings in areas requiring improvement

Complete mid-year reviews and end of year appraisals for their team

Promote good communication across the team as well as customer response

As the team lead, effectively influence and build a team, support and manage positive change

Build and maintain a constructive interface between the IT support section and other sections in FCDO and external service providers

Build and maintain a working relation with regional FCDO staff

Participate in and share details of Post’s IT Committee meeting outcomes with Post colleagues
Locally Managed IT requiring support at a local level*

The IT Manager will provide support for all IT equipment purchased using local Post funds outside of the formal centrally supplied IT catalogue items. This support should include:

Install and maintain non Firecrest/Osprey hardware/peripherals and support cabling, switches, as required by Post

Desk-side application support

Desk-side user support / training / hand-holding

SmartPhone configuration / assignments

Non-Echo Internet connections and configurations

Non-Firecrest/Osprey hardware moves and changes

Non-Firecrest/Osprey hardware anti-virus management

Locally managed IT systems and laptops/Desktops/printer/scanners

Non-Firecrest/Osprey network

Mobile Phones (non FCDO)

Fax machines

Database Support

Crisis Equipment Management

Procurement of Non-Firecrest/Osprey IT equipment from local budget

Non-Firecrest/Osprey Video Conferencing

The IT Manager is also responsible for the Echo telephone network and associated hardware.

Essential Qualifications, Skills and Experience

Degree/Diploma in Computer Science/Information Systems Management or related fields

3 or more years of relevant professional experience in IT management and IT support services

3 or more years of line management/team management experience

Experience in user desktop support, in particular Office 365 and cloud

Experience in Microsoft Exchange/Outlook, Ms Teams

Experience in structured cabling in particular CAT6, etc.

Good working knowledge of networking and PC infrastructure

Language Requirements:

Language: English and Amharic

Level of language required: Fluent

Desirable Qualifications, Skills and Experience

Experience in budget management and IT inventory management

Valid driving licence

How to Apply

For more information and job application details, see; British Embassy IT Manager Jobs in Ethiopia

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