British Council Nigeria Operations Manager, South Jobs

Role Purpose

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards across our Lagos and Port Harcourt offices.

The post holder will have responsibility for the southern part of country and will also have oversight in this area outside of our main office locations.

This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.

The role also will work closely with commercial and business development colleagues in the geography.

Opportunities / Challenges:

Setting up new operational ways of working to support the new Exams Operating Model, coaching and developing team members to delivery to a high standard and ensuring culture change is considered.

Upholding compliance standards and efforts to standardise across product and execute high quality exam delivery services for assigned geography

Implementing significant change, with regards to people, process and systems

Upholding a customer service culture

Requirements

Essential:

University Degree in any subject or relevant qualification

Relevant experience of overseeing production of goods / provision of services

Experience of planning and delivery

in a fast-paced operational environment at management level

Experience managing large teams

Experience of delivery change and ensuring that new ways of working are embedded

Desirable:

Experience working in an exams environment

Experience leading on delivery of computer-based exams

How to Apply

For more information and job application details, see; British Council Nigeria Operations Manager, South Jobs

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