Brites Management Assistant General Manager Jobs in Kenya

Brites Management Assistant General Manager Jobs in Kenya

Duties and Responsibilities

Assist the General Manager in his day to day operations.

Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.

Provides training to staff and HOD's.

Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.

Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.

Selects or assist in the selection of hotel staff and completes all new hire paper works.

Review employee performance and conducts personnel actions such as disciplinary actions and terminations.

Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.

Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

Assist the GM in in all aspects of business planning.

Must be available 24/7 in case to respond to any guest or employee emergencies.

Corporate client handling and take part in new client acquisition along with the sales team whenever required.

Assisting in residential sales as and when required and development with strong sales prospects.

Respond to audits to ensure continual improvement is achieved.

All Other duties as assigned by the General Manager or Management.

Qualifications

Bachelor's degree in Hospitality, Food and Beverage or other related field.

A minimum of 3 years’ experience in hotel or hospitality industry as an assistant general manager and experience in front office management.

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