Britam Switchboard Associate Jobs in Kenya
Job Purpose
The role holder will be responsible for answering calls in a professional and informative manner and if necessary directing them through to the right person or department.The role will report to the Contact Centre Manager.
Key responsibilities
Receiving and transferring all corporate calls to the relevant departments individuals;
Manage queries around directory services;
Monthly generation of telephone bills for all Britam lines including branches;
Updating of the PhonexOne system budget on a monthly basis or as and when required;
Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms;
Follow up with Finance to ensure telephone bills are paid in time;
Ensure accurate monthly reconciliation of all the Britam lines i.e. Safaricom, Telkom and Airtel;
Generate departmental phone utilization reports;
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Knowledge, experience and qualifications required
Diploma in Business Administration or a related field
3 - 5 years in a similar role
Profeciency in Luganda would be an added advantage
Knowledge of insurance and investments regulatory requirements
Basic knowledge of switchboard operating systems
Knowledge of Britam products and services
Essential Competencies
Learning and Researching:
Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People:
Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for
others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology:
Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations:
Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures:
Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values:
Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
How to apply
Interested candidates should apply online by 29th August, 2018
For more information and job application details, see; Britam Switchboard Associate Jobs in Kenya
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