Britam Head of Partnerships and Digital Operations Jobs in Kenya

Britam Head of Partnerships and Digital Operations Jobs in Kenya

Job Purpose:

The job holder will be responsible to driving profitable growth in critical P&D Business Segment through operational excellence and partner’s relationship management.

Key responsibilities:

Lead the Operations team within P&D to achieve set KPIs and ensure performance management as per the HR process.

Design and implement operational efficiency processes to drive seamless partner experience to deliver client expectations in a timely manner.

Delivers a sustained profitability via prudent underwriting for a profitable portfolio of products.

Manage all P&D partners in terms of business contracting & timely commissions pay out, quarterly business performance reviews and recommend areas of improvement.

Prepare segments business performance reports on a weekly, monthly, and quarterly basis.

Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings such as claims TAT and reconciliations

Continuous improvement on process mapping such as on boarding, Retention and Servicing expectations touch points.

Investigate and define the regulatory framework to support growth of partnership strategy.

Good decision making to ensure operations in underwriting, claims, customer service and IT are well delivered within the agreed upon SLAs.

Ensure all business in the P&D is booked and debited in a timely fashion.

Manage key relationships with internal stakeholders to ensure operational effectiveness and reduce costs.

Participate in the development and preparation of short-term and long-range plans and budgets based on broad organization goals and objectives.

Ensure business retention targets are achieved through proactive partner engagement throughout the scheme’s lifetime.

Monitor and report claims from the partners and prepare required exceptional claims approvals for the segment lead.

Assists in the development and repositioning of product strategies.

Takes personal responsibility for coaching and mentoring others.

Collaborating with other business segments, revamp P&D customer journeys to deliver on SLA’s, charters and promises/expectations

Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

Revenue.

Builds and maintains relationships with partners.

Customer retention.

Efficiency & Automation of critical processes in underwriting and claims.

Partner TATs & NPS.

Business profitability.

Segment compliance with regulatory bodies.
SLA Adherence.

Knowledge, experience, and qualifications required:

Bachelor’s degree in actuarial Science. Masters’ Degree is an added advantage.

7- 10 years’ experience in a Financial Institution, 3-4 of which should

have been in a Senior underwriting role.

Experience in Underwriting, Operations, Financial reporting, and Business development.

Significant experience in stakeholder management and working with internal teams & external partners to ensure business strategies are achieved.

Knowledge of insurance regulatory requirements.

Knowledge of General & Life insurance products.

Leadership category responsibility framework (Core Competencies):

Change Leaders in Britam need to:

Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit.

Continuously configure and adapt the functional area to most effectively suite the future view of the business.

Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change).

Be in touch with the changing industry, customer needs and international best practice.

Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues.

Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning.

Ensure clarity of expectations for individuals in the function and other stakeholders across the group.

Facilitate functional integration.

Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business.

Co-ordinate between functions and divisions to ensure optimization of the value chain and resources.

Ensure alignment of strategy, objectives, and deliverables within the function.

Develop innovative partnerships and distribution channels to increase Britam’s market penetration.

Ensure a seamless experience for clients.

Appropriately allocate funds and capital to maximize shareholder value.

Adequately manage operational risk.

Increase operational efficiency.

Provide access to accurate and consistent information and services across all channels.

Improve quality and speed of decision making across the business.

How to Apply

For more information and job application details, see; Britam Head of Partnerships and Digital Operations Jobs in Kenya

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