Bridge Talent Management Customer Service Representative -Entry Level Jobs in Kenya

Bridge Talent Management Customer Service Representative -Entry Level Jobs in Kenya

Job Overview:

Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.

Key Responsibilities:

Assists customer Issue Resolution

Address and resolve customer inquiries and issues via phone, email, or in person.
Provide clear and accurate information to customers regarding products and services.

Receive Customer Calls

Answer incoming customer calls promptly and courteously.

Listen to customer needs and concerns, providing appropriate solutions and assistance.

Issue Escalation

Identify and escalate unresolved customer issues to the Technical Support and Technical Teams.

Follow up on escalated issues to ensure timely resolution and customer satisfaction.

Documentation Management

Maintain accurate and organized records of customer interactions, issues, and resolutions.

Properly file and manage all customer-related documents and correspondence.

Reception Management

Greet and assist visitors and customers in a professional and friendly manner.

Manage incoming calls, emails, and inquiries, directing them to the appropriate departments as necessary.

Customer Database Management

Update and maintain the customer database, ensuring all information is current and accurate.

Track customer interactions and service

history to provide a personalized customer experience.

Administrative Support

Assist with scheduling customer appointments and meetings.

Prepare reports and summaries of customer interactions and issue resolutions.

Requirements

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using customer service software and Microsoft Office Suite.

Ability to manage multiple tasks and prioritize effectively.

Strong organizational and documentation skills.

Develop and maintain a deep understanding of our products, services

2 years of experience in a similar role.

How to Apply

For more information and job application details, see; Bridge Talent Management Customer Service Representative -Entry Level Jobs in Kenya

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