Bridge Talent Management Branch Operations & Relationship Manager Jobs in Kenya
Bridge Talent Management Branch Operations & Relationship Manager Jobs in Kenya
Essential Duties & Responsibilities Include but Are not Limited to the Following:Branch Management Lead and direct the development and implementation of the branch’s strategic plan and budgets
Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets
To lead any branch projects ( Process changes, sales… etc.) and support the launch of new products
Responsible for the smooth running of the branch by planning branch activities.
Responsible for preparation and submission of daily, weekly and monthly reports to management.
Ensure client's files are in safe custody and Ensure safe custody of branch assets
Ensure branch Office management affair (office arrangement, security)
Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies.
Relationship Management
Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
Promote high level of customer service culture among the branch staffs for potential acquisitions.
Maintain sound relationships with all new clients and maintain business relationships with all existing clients to increase retention rate.
Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer satisfaction.
Marketing and Disbursement
Achieve a loan disbursement target of 30,000,000 per month.
Proactively market and generate business through Individual and SME client recruitment on disbursement.
Stimulate branch growth through marketing of Mwananchi’s products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
Ensure all data is properly keyed into the system on time.
Monitor loan approvals and the loan status of the branch, i.e. disbursements, repayments and appraisals.
Responsible for loan appraisals and recommendations as per policy.
Risk Management
Delinquency management in view of maintaining portfolio quality at acceptable levels. Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
Oversee credit risk framework, implement credit strategies,
policies and procedures in line with the Mwananchi’s corporate strategy and ensure compliance.
Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant of arrears.
Initiate repossession through head of debt recovery.
Human Capital
Responsible for supervision of the branch staff.
Responsible for recruitment of branch staff in liaison with HR department.
Ensure staff members in the branch are well acquainted, and adhere to the company policies and procedures.
Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set goals.
Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.
Legal Issues
Record statements with the lawyer for any upcoming court case
Prepare affidavits for court sessions
Attend court sessions and witnessing
Any other duty assigned to you by Management.
Requirements
Knowledge/Skills/Experience:
Education Qualification - Any Bachelor Degree Experience
Numerically savvy, able to work with data, perform analysis and communicate result.
Excellent analytical skills, quantitative and qualitative.
Experience of working in a commercial debt recovery environment would be an advantage
Proficiency and good IT skills and knowledge are essential
Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes
Maintains the highest professional standards
Ability to build supportive relationships with everyone across the firm
Excellent communication and leadership skills with an ability to influence at all levels
Excellent organizational skills
Able to multi-task, manage time effectively and keep calm under pressure
How to Apply
For more information and job application details, see; Bridge Talent Management Branch Operations & Relationship Manager Jobs in Kenya
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