Branch Customer Solutions Associate Jobs in Nigeria

Branch Customer Solutions Associate Jobs in Nigeria

Job Overview

You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos and will report to the Customer Solutions Manager.

Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform

Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play

Escalating customer feedback and IT issues to help improve our product

Qualifications

Minimum of a first degree

Proficient typing speed (ideally above 45 wpm). This will be tested.

Excellent communication skills, both oral and written

0-2 years of customer service experience in a startup is an added advantage

Intermediate Microsoft Office and analytical skills

You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.

You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

How to Apply

For more information and job application details, see; Branch Customer Solutions Associate Jobs in Nigeria

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