Bolt Nigeria Customer Support Specialist - Hausa & English Jobs

Bolt Nigeria Customer Support Specialist - Hausa & English Jobs


Description

  • We are looking for a talented Customer Support Specialist, who will make it easy and effortless for users of all Bolt products, regardless of their country of location.

  • Let’s build the future of moving around cities together!

    What you'll be doing

  • Represent Bolt in any Hausa and English spoken markets

  • Support all Bolt's users across all channels, including real time contacts, and help them get the most out of our apps

  • Create loyal fans by showing them we really care

  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

  • Be a key player in building a support team in a challenging growth environment.

    Requirements

  • Understand what does outstanding customer support look like and be ready to go the extra mile

  • Be always ready to put customers first, be passionate about helping others

  • Be ready to work full-time in shifts, including weekends

  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

  • Be a hustler, not stopping after 20 obstacles a day

  • Have excellent spoken and written Hausa & English skills

  • Be passionate about new technologies, ride-sharing and food.

    Benefits

  • Motivating compensation

  • No corporate BS - we’re moving too fast for that

  • Modern office in the city centre - it's easy to get here from any part of the city

  • Amazing personal growth experience at one of the fastest-growing startups in Europe

  • Working with a motivated and talented international team

  • Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world.

    How to Apply

  • For more information and job application details, see; Bolt Nigeria Customer Support Specialist - Hausa & English Jobs


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