Blu Atlantic Hotel Food and Beverages Manager Jobs in Nigeria
Blu Atlantic Hotel Food and Beverages Manager Jobs in Nigeria
Responsibilities Ownership of the management accounts and daily Profit & Loss, maintaining cost control.
Responsible for the day to day operation of the food & beverage department especially in relation to supporting the Brand Experience.
Responsible for the standards of service delivered to the customers in the bars, dinning rooms, buffets and all other food & beverage outlets by F&B employees. Ensuring the quality of services in accordance with the company standards.
Ensures that all the F&B areas are well organised, and have the tools to execute their duties and maintain their areas and equipment.
Ensures that the highest level of food hygiene is maintained throughout all food and beverage areas in compliance with HACCPlegislation.
Oversees the overall operation of the storerooms as per company policies, including but not limited to rotation, preparation, distribution and bookkeeping.
Responsible for the overall implementation, execution of all F&B polices and procedures pertaining to employees, work manuals, sanitation requirements, costs, quality, menus, groups and others as required.
Plays a key role in the leadership meetings.
Leads, motivates and develops their team in line with the Company Values to maximise employee engagement.
Demonstrate behaviors in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy
Ensure all stock controls are strictly adhered to.Candidate profile:
Passionate about driving consistent, and exceptional service
Able to manage a team effective, posses strong leadership skills, used to working with senior management team, being able to communicate well with at all levels
A positive and driven attitude to succeed, and leadership skills to inspire and retain a team.
Position Requirements:
Ensure all team members have required certifications for food and alcohol handling
Establish and clearly communicate goals and expectations using strong interpersonal skills
Professional in all internal and external communications
Resolve guest and team member issues quickly and efficiently
Identify opportunities and create action plans to enhance and optimize food and beverage operation
Monitor financial performance to drive business decisions
Set and deliver on goals which support company-wide goals in finance, guest satisfaction, and team member engagement
Lead and support team members in individual growth and career advancement plans to contribute to our internal leadership pipeline
Create positive work environment that is guest-focused
Collaborate with other members of camp management and the corporate team
Prioritize tasks effectively
Submit high quality work products in a timely manner
Promote company sustainability initiatives
Acts as the guest service role model for the restaurant; set a good example of excellent
customer service and creates a positive atmosphere for guest relations.
Assists servers and hosts on the floor during meal periods and high demand times.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
Schedules dining reservations and arrange parties or special services for diners.
Ensures corrective action is taken to continuously improve service results.
Schedules, trains, develops, empowers, coaches, and counsels, resolves problems, provides open communication and recommends discipline when appropriate.
Holds daily line-up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.
Edits work schedules and evaluate the work performance of
employees.
Training – 10%:
Ensures staff understands local, state, and Federal food and liquor laws.
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers Waiters and Waitresses to provide excellent customer service.
Monitors alcohol beverage service in compliance with local laws.
Supervises daily shift operations
Ensures staffare in compliance with appearance standards.
Inspects dining room serving stations for neatness and cleanliness.
Educational Qualifications
B.Sc Degree in Hospitality, Restaurant Management or other related field
At least 3-5 years experience in an upper luxury five star hotel.
Requirements:
Professional demeanor appropriate for a luxury environment
Must have working knowledge of point of sale systems
Strong customer service experience, interpersonal, and communication skills are required
Strong analytical, decision-making and problem- solving skills
Ability to multi-task and work in a fast-paced, dynamic environment
Ability to be flexible, adaptable and responsive to change
Contribute to the development of the food and beverage menus
Think critically to respond and react quickly to ever changing situations on property
Possess confidence in making decisions for health of the operation
Be growth oriented
Knowledge, Skills, and Abilities:
Excellent leadership skills
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and well organized under pressure while working quickly.
Ability to prioritize and maintain multiple tasks at a time.
Keeps emotions under control.
Excellent time management skills.
Strong verbal and written skills
Strong organizational skills with attention to detail.
Ability to properly operate the telephone and all software used for the POS system.
Strong math skills.
Thorough knowledge of Food and Wine, as well as Beer, liquor, and mixed drinks.
Must demonstrate accuracy and thoroughness.
Knowledge of elementary financial controls
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers
Must speak clearly and persuasively in positive or negative situations.
Proficient in Micros POS system
Proficient in Open Table reservation system
Computer savvy (MS Office suite)
Basic math skills for cash handling; ability to provide change and count bank at end of shift
Adaptable to a changing work environment.
Local knowledge of the community (attractions activities, etc.)
English language and professional communications skills are required.
How to Apply
For more information and job application details, see; Blu Atlantic Hotel Food and Beverages Manager Jobs in Nigeria
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