Bliss Healthcare Junior Clerk - CSE - Langata Freedom Heights Jobs in Kenya

Bliss Healthcare Junior Clerk - CSE - Langata Freedom Heights Jobs in Kenya



Key Responsibilities

  • Welcoming customers/patients as they arrive at the reception and inquire how they would like to be assisted.

  • Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary

  • Registering patients correctly on the Health Information Systems.

  • Timely & correct billing of services rendered to clients on the relevant billing systems.

  • Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.

  • Assisting patients in understanding how their insurance coverage works, calculate and collect co-payments via the pay bill as per the insurance terms.

  • Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.

  • Responding to queries from customers and insurance companies, professionally, over the phone and through emails.

  • Recording concerns for various departments and ensuring that call returns or feedback a redone in a timely manner.

  • Providing necessary information regarding the medical centers’services and availability of the relevant service required.

    Minimum Qualifications

  • Certificate/ Diploma in Health Records Management

    Experience

  • 1 Year in Healthcare/hospital set-up in the same role

    Technical skills/Leadership competencies

  • Proficient with Microsoft Office

  • Strong interpersonal and communication skills

  • People management skills

  • Critical and analytical skills

  • Eye for detail

  • Excellent People Skills

    How to Apply

    For more information and job application details, see; Bliss Healthcare Junior Clerk - CSE - Langata Freedom Heights Jobs in Kenya

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