Billbrain Institute of Technology IT Officer Jobs in Uganda

Billbrain Institute of Technology IT Officer Jobs in Uganda

Roles of an IT Officer

• Primarily, to technically support the company’s IT and customer care functions, and
offering training services to students enrolled on short course study programs.

Responsibilities of an IT Officer

• Keep computer systems running smoothly and ensure users get the maximum benefit from
them

• Install and configure computer hardware operating systems and applications

• Monitor and maintain computer systems and networks

• Develop, maintain, support and support all dynamic web portals/content management
systems

• Take staff or clients through a series of actions, either face-to-face, over the phone, or
virtual meeting tools to help set up systems or resolve issues

• Troubleshoot system and network problems, diagnosing and solving hardware or software
faults

• Replace parts as required

• Provide support, including procedural documentation and relevant reports

• Follow diagrams and written instructions to repair a fault or set up a system

• Support the roll-out of new applications

• Set up new users' accounts and profiles and deal with access issues on systems

• Respond within agreed time limits to call-outs

• Work continuously on a task until completion (or referral to third parties, if appropriate)

• Prioritize and manage many open cases at one time

• Rapidly establish a good working relationship with Institute staff, students, clients and
other professionals, such as consultants and software developers

• Test and evaluate new technology

• Conduct electrical safety checks on computer equipment.

• Train, access, and support students enrolled in short-courses study programs

• Undertake any other related duties and responsibilities that may, from time to time, be
assigned

How to Apply

For more information and job application details, see; Billbrain Institute of Technology IT Officer Jobs in Uganda

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