BET Software Training Facilitator (Contact Centre) Jobs in South Africa

BET Software Training Facilitator (Contact Centre) Jobs in South Africa

Job Description

Star Factory is seeking an experienced candidate that is willing to make our organisation an even better workplace. As the Training Facilitator (Contact Centre), you will be responsible for the analysis of training needs in line with operational needs.

You will be tasked with designing and conducting training and development programmes to improve individual and organisational performance. We are trusting you to focus on identifying the learning needs of our employees and facilitating training initiatives. If you can find the drill of how our Team Members can enhance their skills, come join our Team and be part of the dream!

Minimum Requirements:

Matric.

Valid driver’s license.

3 years experience in training and/or a related industry.

Responsibilities:

Assess training needs through surveys, and interviews with Team Members' focus groups, in consultation with the Talent Development Manager and operations management.

Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.

Facilitate Training Programmes and/or interventions in line with Workplace Place Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.

Present training interventions utilizing a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and online tools.

Trains and mentors all Team Members who engage in coaching, mentoring or formal training.

Conduct ad hoc training related to administration and reports (daily, weekly, monthly).

Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.

Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.

Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts),

notebooks, pens etc.

Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events through the use of observation tools and surveys.

Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.

Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts), notebooks, pens etc.

Develop effective, comprehensive assessment tools and evaluates the effectiveness of training events through the use of observation tools and surveys.

Participate in the planning, creation, moderation, and implementation of all new and existing training projects and programmes.

Research and discuss alternative training methods and interventions with the relevant reporting manager.

Create and maintain a positive and professional learning environment.

Influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.

Willing to travel as/when required.

Skills and competencies:

Excellent communication and interpersonal skills.

Impressive planning, organizational and time management skills.

Demonstrates exceptional attention to detail.

Good report writing skills (verbal and written).

Proficient in training methodologies and best practices.

Result-driven taking accountability to deliver despite obstacles.

How to Apply

For more information and job application details, see; BET Software Training Facilitator (Contact Centre) Jobs in South Africa

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