BeOnline ICT Solutions P.L.C IT Support Head Jobs in Ethiopia
BeOnline ICT Solutions P.L.C IT Support Head Jobs in Ethiopia
Job DescriptionCompany DescriptionBeOnline ICT Solutions PLC is a private limited company legally established in 2010, engaged in designing, installing, and consulting enterprise level network and datacenter infrastructure.
Job Summary
We are looking for an experienced IT Support Head to oversee all IT (Information Technology) functions of our clients and coordinate the Help desk to support their need. IT Support Head has the primary objective of driving the vision for consistency in customer support standards.
IT Support Head monitor and maintain our client’s computer systems, data center, and network infrastructure.
Responsibilities
Responsibilities will be expected to be developed and finalized over time and will include but will not be restricted to:
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and client requests
Repairing and replacing equipment as necessary
Possibly training more junior staff members
Coordinates training and orientation for new technology user clients and helps them become familiar with system and networks
Ensures all clients benefit from effective technology and efficient Internet access
Organizes the requested support from clients to troubleshoot and repair with timely manner
Discuses with staffs or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Provide procedural documentation and
relevant reports to the Technical Lead and clients
Follow diagrams and written instructions to repair a fault or set up a system
Prioritize and manage many support open cases at one time
Rapidly establish a good working relationship with clients and other professionals
Conduct electrical safety checks on computer equipments
Job Requirements
Requirements
BSc in computer science, Computer engineering or IT related field
3+ years of proven experience as IT Support Head or similar role
Excellent organizational and leadership skills
There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations
Experience in Microsoft windows server administration
Required Skills
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well with a team
Problem solving skills and the ability to think logically
A strong customer focus
The ability to prioritize workload
Attention to detail.
Any of the following Certification will be a plus
MSCA, CCNA R&S, CCNA Security, Network+, Security+, A+
How to Apply
Interested and qualified applicants fulfilling the above criteria can apply in person or send email their application with non-returnable CV and copies of relevant credentials to the following address.
BeOnline ICT Solutions PLC
Merkeb Plaza Building
4th floor office No. 402
P.O. Box 3346
Addis Ababa
For more Information please call to +251115156905
Email: tadyosm@beonlineict.com
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