Bayer East Africa Senior Customer Interaction Representative Jobs in South Africa
Bayer East Africa Senior Customer Interaction Representative Jobs in South Africa
Role PurposeExecution of the best-in-class service through effectively managing the CI team to have excellent interactions with customers in order to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization.
Key Responsibilities and Tasks
Customer Interaction
Understand customer needs, market specificities and commercial strategy in order to proactively develop targeted actions to ensure smooth business execution.
Manage internal communication and alignment with various stakeholders like Commercial, Customer Operation, Supply Chain & Distribution and other support function teams (i.e. Finance, etc.
Being the CI representative in alignment meetings with internal & external stakeholders
Process & Governance Partnership with SC Excellence /IT for implementation of tools/processes.
Support the CI team in the operative execution of the daily task.
Partner with Commercial /Supply Chain team. Influence products take and delivery timing to achieve financial targets.
People Responsibility for the Customer Interaction Team:
Help onboard new team members and support people processes/development
Proactively drives corrective action when performance gaps are identified.
Supports and coaches CI Representatives in the creation and execution of personal and business development goals, removing roadblocks where possible
Coaches team through conflict, helping others stay focused on goals and resolving the conflict in a constructive and mutually beneficial
Ensure KPIs and metrics are aligned with overall Customer Service vision and Utilizes KPIs and metrics to ensure that Customer Interaction
Representatives perform and execute work in accordance with defined timelines and service level agreements, and adhere to all SOPs
Communicate priorities to the team and ensure implementation accordingly.
Act on issues escalated by the team, e.g., regarding product shortages, etc.
Experience, Skills and Qualifications
Degree in Business / Supply Chain Mgmt, or related fields: MS/MBA preferred.
3 years of experience in managing a team.
3-5 years of operational experience in Customer Service, Commercial, Logistics, Supply Chain & Administration, incl. managing teams (Strong domain knowledge in agriculture preferred).
Key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, conflict management, decision making, strong communication, interpersonal, negotiation, relationship management skills
Knowledge of IT systems and tools, e.g., ERP, SalesForce, EDI preferred.
Proficiency in English, Afrikaans, speaking any other Southern African Country Language is a benefit.
How to Apply
For more information and job application details, see; Bayer East Africa Senior Customer Interaction Representative Jobs in South Africa
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