Baringo County ICT Officers (Call Center Agent) Jobs in Kenya

Baringo County ICT Officers (Call Center Agent) Jobs in Kenya



Duties and responsibilities

  • Manage inbound and outbound calls

  • Develop and follow various communication scripts when speaking to clients on specific areas;

  • Handle daily customer engagement;

  • Identify customer needs , answer questions and solve problems according to defined criteria;

  • Operationalize the Customer Relationship Management (CRM) systems;

  • Handle interaction and provide conversation logs and storing customer data for future reference and history of interactions with contact center;

  • Implement work flow management for staff leave;

  • Develop and implement county knowledge base across all departments;

  • Escalate identified customer requests to the department customer service representative ;

  • Undertake compliance monitoring on communication etiquette;

  • Troubleshoot and repair of hardware, operating systems Applications;

  • Enhance office IT system through appropriate upgrades and advise the contact center unit on
    changes or improvements required;

  • Install and support ICT hardware and software.

    Requirements for the appointment

  • Bachelor of Science in Information technology, information systems /science ,Computer Science ,
    Communication & Public relations or related field and or relevant qualification from a
    recognized institution;

  • Shown merit and ability as reflected in work performance and results

  • One year experience in the field

    How to Apply

    For more information and job application details, see; Baringo County ICT Officers (Call Center Agent) Jobs in Kenya

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