AVI Service Engineer (Network & Voice) Jobs in South Africa

AVI Service Engineer (Network & Voice) Jobs in South Africa

Job Description

AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel.

We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brand growth and development.

An exciting opportunity exists for a SERVICE ENGINEER Network and Voice at AVI LIMITED IT SHARED SERVICES in the Waterfront, Cape Town. The purpose of the role is that the Service Engineer must provide users guidance and first-level support by assisting in problem resolution. They are to provide a high quality technical and procedural assistance with all aspects of technology.

Responsibilities include the ability to identify, research and resolve technical problems; respond to telephone calls, calls directly assigned to them, emails and in-person request for technical support. Take ownership of technical issues as well as resolve, document, track and monitor problems. The Service Engineer is tasked with complying with all of the policies and procedures associated with IT Service Management.

Reporting Structure: Service Engineer Team Lead

Job Specification:

Key Performance Areas:

Management and resolution of systems related incidents and outages

Ensure Third Party calls are followed up on

Ensure grade of service remains above 85% on the wallboard

Maintenance of systems; system management, deployment and monitoring tools

Minimum Requirements:

Experience:

2 years’ experience of working in a Service Desk or IT support environment

1 years’ experience working with Windows operating systems

1 years’ experience supporting handheld devices and tablets such as Samsung, iPhones and iPads

1 years’ experience and working knowledge of Networks essential (TCP/IP, DHCP, Ethernet, VPN etc.)

1 years’ experience of using Microsoft Active Directory

1 years’ experience with Anti-Virus software

1 years’ experience of MS Systems Centre Configuration Manager

Qualifications:

Matric/Grade 12

Diploma in Information Technology

Advanced Diploma or Equivalent in Information Technology would be advantageous

Minimum Certificate(S):

MCSA (Microsoft Certified Solutions Associate)
Installation, Storage, and Compute with Windows Server 2016 (Storage and Disk, Data dedupe, HA, DR, Clustering)

Networking with Windows Server 2016 (DNS, DHCP, IPAM, VPN, DFS, SDN)

Identity with Windows Server 2016 (AD DS, AD CS, AD FS)

Advantageous Certificate(s):

CCDA – Cisco Certified Design Associate

CCNA – Cisco Certified

Network Associate (Wireless)

CCNA – Cisco Certified Network Associate (Data Center)

CCNP – Cisco Certified Network Professional (Routing and Switching)

Valid VCP6.6-DCV (VMWare Certified Professional - DC Virtualisation)

VMCE (Veeam Certified Engineer v9+)

MS System Centre (SCCM, SCOM, SCSM, Orchestrator)

MS EMS (Enterprise Mobility Suite) - RMS, ATA, Intune

RHCSA (Red Hat Certified System Administrator)

DCA (Dell Certified Associate) - PowerEdge

DCP (Dell Certified Professional) - PowerEdge

DCA (Dell Certified Associate) - Storage

TinTri-U

Valid MCSE

Core Solutions of Microsoft Exchange Server 2016

Planning and Administering SharePoint 2016

Advanced Technologies of SharePoint 2016

Skype for Business: Fundamentals

Skype for Business: Infrastructure Planning and Design

Troubleshooting Skype for Business 2016

VMCE-ADO (Veeam Certified Engineer v9+ - Advanced Design and Optimisation)

VMCA (Veeam Certified Architect)

RHCSA (Red Hat Certified System Administrator)

Valid CCNA

Valid VCPA6-DCV Deploy

Valid RHCE (Red Hat Certified Engineer)

DCP (Dell Certified Professional) - SC Series Storage

TinTri-U completion

Valid MCTS (Microsoft Certified Technology Specialist): Administering and Deploying System Center Configuration Manager

Valid MCTS (Microsoft Certified Technology Specialist): Administering and Deploying System Center Operations Manager

Technical Competencies & Knowledge:

Good understanding of MS Office products

Working knowledge of a range of diagnostic tools

Desktop troubleshooting and support

Networking Methodologies

Mobile Device Support

Remote Connectivity Support

MS Windows Server Competency

Management and resolution of complex systems issues and outages

Operation of management and monitoring tools to identify and provide solutions to performance and capacity of systems

Provide expert support to desk staff ensuring that best practice is applied

Provide ongoing cross-skilling and training to service desk personnel

Additional Requirements:

Required to work overtime including after-hours, weekends and/or public holidays if there is an emergency at work

Required to work standby from home when required

Limited requirement to travel to site if there are not enough Field Engineers and there is an emergency at another site

Competencies:

Thinking Analytically

Thinking Rationally

Building Relationships

Articulating Information

Inviting Feedback

Meeting Deadlines

Attention to Detail

Maintaining Productivity

How to Apply

For more information and job application details, see; AVI Service Engineer (Network & Voice) Jobs in South Africa

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