AVI Senior Trainer Kwa-Zulu Natal Jobs in South Africa

AVI Senior Trainer Kwa-Zulu Natal Jobs in South Africa

Job Description

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.

As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A challenging opportunity exists for a Senior Trainer to join the dynamic Ciro family at our Mount Edgecombe site.

Line Manager: National Customer Services Manager

Job Specification:

Key Performance Areas:

Maintain standards and create barista training across all modules for both internal and external customers

Work closely with National customer service manager to improve and update training material

Ensure train the trainer is conducted monthly with Junior Trainers and Trainers within the region

Regular visits to customers to follow up on training done and conduct site audits and additional training when needed

Plan and conduct training for internal staff and management

Maintain and manage training budget as per guidelines set out by National customer service manager

Event planning and execution through delegation

Effective management of trainers and BUPs for event and tastings

Sign off on stock and equipment needed for events

Cost management of stock and overtime

Effectively moderate assessments done on trainees

Ensure Trainers conduct all assessments with integrity as per guidelines set out

Regularly check the assessments done

Update assessments working closely with National Customer service manager

Keep a documented record of all training conducted

Work closely with the sales consultants for CIRO’s customers – specific needs in training and events

Weekly meetings with sales team and KAMs on feedback and planning of customer training

Know and understand the needs of customers and how to train on the required products effectively

Train consultants on new products and equipment

Make suggestions on possible menu development and ideas

Plan and manage events and customer

tastings

Manage and maintain training centre and equipment Junior trainer, Trainer and BUP (barista upliftment program)

Daily cleaning and maintenance on all equipment

Weekly count of all equipment, crockery and stock

Order and manage stock requirements for training and events

Timeous reporting of any breakdowns or issues within the training centre

Daily cleaning and maintaining of training centre

Effectively develop and manager direct reports

Driving Training Income

Ensuring invoices for training are issued and paid, driving growth and meeting training budget requirements

Qualifications and Experience

Matric

Degree or Diploma in Hospitality / Coffee / Management

Certified A S T or Coffee Diploma

5 to 10 years’ experience within a leadership / management role within the coffee Industry

Proven experience in Barista competitions

5 years plus in barista training or management

Other requirements

Must have had the Covid-19 vaccination

Knowledge:

Proficient in MS office

Knowledgeable on coffee

Knowledgeable on coffee menu and products

Maintain training centre

Manage BUP and trainers

Dynamic presentation skills, ability to create training material

Understands the origin of coffee, preparation from espresso machines, FABS and alternative brewing methods, qualified AST, technical skills and capabilities

Maintain relationships with KAMs, able to demonstrate the different products and offering to customers as well creation of new drinks

Manage BUP and trainers in effectively running training centre

Through delegation, training and leadership

Competencies:

Thinking Analytically

Continuously Improving

Meeting Deadlines

Attention to Detail

Planning & Organising

Maintaining Productivity

Strong admin skills

How to Apply

For more information and job application details, see; AVI Senior Trainer Kwa-Zulu Natal Jobs in South Africa

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