Aubrey Group Customer Care Service Officer Jobs in Kenya

Aubrey Group Customer Care Service Officer Jobs in Kenya

About Aubrey Group Limited

Aubrey Group is a corporate solution provider with three key areas of focus, Corporate solutions payment, Tech solution and Gaming.

Corporate Solutions: Enables a Corporate’s interaction intelligently with customers via mobile phones using SMS, Voice and online services.

Payment Solutions: Enable mobile payment solutions, covering delivery, billing, applications and content.

Carrier Solutions: Enables Carriers to interact intelligently with consumers and provide high performance analytics.

Aubrey Group Limited is also a significant player in the Gaming sector including Sports Betting.

Job Summary:

We are looking for customer care professionals with strong interpersonal and communications skills and who are passionate about customer experience and its growing future in the organization

Handling inbound calls from existing and prospective clients inquiring about the products and services we offer.

Handling Social media platform (Facebook, Twitter) queries from existing and prospective clients.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Managing customer relationship and retention.

Upselling and cross- selling of the different products and services Aubrey Group offers to existing and prospective customers.

Maintaining customer records by updating their accounts and recording client information.

Ensuring Customer satisfaction at all times through follow-ups.

Conducting hourly tests to confirm that the services are working efficiently.

Sending out daily reports (checklist) on how the tests have been carried out and the findings.

Escalating any major problem (if any) to the supervisor on duty.

Outbound Duties

Make outbound calls to prospective clients and pursued customer leads.

Winning back already existing clients that were dormant.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the

problem; expediting correction or adjustment; following up to ensure resolution.

Managing customer relationship and retention.

Upselling and cross- selling of the different products and services Aubrey Group offers to existing and prospective customers.

Creating detailed reports that outline the leads generated. The report captures the number of people they have made contact with, the unsuccessful records and the amount deposited by each client.

Generating sales conversions from the data base given for them to call out.

Skills & Requirements

Commitment to Aubrey Group Ltd’s aims, objectives and principles

Bachelor Degree in any relevant field

Demonstrate excellent customer orientation skills.

Be flexible to work any shift (day or night), weekends and public holidays.

1-year experience in Customer Operations

Experience in Sports Betting and Lottery or any other related field

Proactive; able to set challenging personal goals and remain motivated despite obstacles

Excellent organisational skills and attention to detail

Creative, flexible, able to use own initiative to solve problems

Possesses a “can-do” infectious positive attitude

Must have a strong integrity, be honest, accountable, reliable and assertive

Must have excellent written, verbal and interpersonal communication skills in English and Kiswahili

Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects

How to Apply

Interested candidates should apply by emailing their CV and Cover Letter explaining their interest in the position and what they could bring to it to careers@aubreyafrica.com

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