ARM Pension Managers Customer Experience Officer Jobs in Nigeria

ARM Pension Managers Customer Experience Officer Jobs in Nigeria



Summary
  • Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

    Responsibilities
  • Tracking customer experiences across online and offline channels, devices, and touch points.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints
  • Keeping informed of industry trends and new CRM technologies.​

    Requirements
  • A Bachelor's Degree in Marketing, Communications, Advertising,
  • Business Management, or in a related field preferred.
  • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms
    and channels.​
  • Great organizational and time management abilities.
  • A First Degree in a relevant field
  • Previous experience in a similar role
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence

    How to Apply

    For more information and job application details, see; ARM Pension Managers Customer Experience Officer Jobs in Nigeria

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