ARM Pension Managers Call Center Agent Jobs in Nigeria

ARM Pension Managers Call Center Agent Jobs in Nigeria

Summary

Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Requirements

A First Degree in a relevant field

1-3 years of experience in a call center environment​

Technical expert in related computer applications.

Able to react effectively and calmly in emergencies.

Able to maintain customer confidentiality.​

Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language

Excellent verbal & phone communication skills, with active listening

Excellent relationship management skills and highly developed emotional intelligence

Proficient in relevant computer applications

How to Apply

For more information and job application details, see; ARM Pension Managers Call Center Agent Jobs in Nigeria

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