Arewatees Sales / Customer Support Officer Jobs in Nigeria
Arewatees Sales / Customer Support Officer Jobs in Nigeria
Job DescriptionWe are searching for a motivated and experienced sales and customer support officer to support the Manager Sales and Customer Support in achieving the goals and objectives of the department.
To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques.
In addition to being an excellent communicator (written and verbal), you will also demonstrate strong problem-solving, and interpersonal skills.
Job Responsibilities
Assist the Manager with sales and customer support
Responsible for all customer engagement pertaining to the company’s products and services.
Respond to customer queries and provide guidance with purchasing decisions
Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
Track, resolve, and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
Responsible for the preparation of customer activity reports - maintain daily records of customer activity (inquiries, comments, complaints, interactions, transactions, and resolutions) in an electronic database for Founder/Creative Director to review
Collect and collate relevant information from old and new customers for the company database.
Coordinate sales efforts with marketing programs.
Assist in determining pricing schedules for products, promotions, and negotiations.
Maintain accurate and detailed sales records
Ensure up-to-date customer data across all data management systems
Reach out to customer leads through “cold calling”
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed-upon sales targets and outcomes within the schedule
Coordinate sales
efforts with team members.
Job Requirements
First Degree (BSc / HND) in Communication, Business, Administration, Management, or another related field
Minimum of 2 years proven work experience as a Sales Representative or similar role
Highly motivated and target driven with a proven track record in sales
Excellent selling, negotiation, and communication skills
Prioritizing, time management, and organizational skills
Relationship management skills and openness to feedback
A commitment to excellent customer service
Excellent written and verbal communication skills
Experience using computers for a variety of tasks.
Able to work comfortably in a fast-paced environment
Must be proactive, show initiative, work with minimal supervision, and be eager to learn
Preferred:
Not more than 30 years of age.
How to Apply
For more information and job application details, see; Arewatees Sales / Customer Support Officer Jobs in Nigeria
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