Aramex CRM Coordinator Jobs in South Africa

Aramex CRM Coordinator Jobs in South Africa



Key Responsibilities
  • Backline Support for CRM Team:
  • Dedicated in office contact for escalations should clients not be able to reach CRM’s.
  • Support CRM’s with customer queries while they are on the road.
  • Support CRM’s with data analysis on top accounts.
  • Assist CRMs with certain functions, such as preparing credit notes and managing claims.
  • Customer reporting Control Tower:
  • Prepare daily exception reports on top accounts i.e. detailed reports with ‘out of SLA’ reason codes.
  • Communicate daily exceptions directly to clients or CRM’s.
  • Escalate exceptions to operations department for resolution and ensure prompt follow-up.
  • Resolving issues based on the above exceptions before the client knows about the query.
  • Provide customers with a daily/weekly overview (Customer dependent).
  • Prepare weekly exception reports on top clients with hard copy POD requirements i.e. if the POD attachment has been loaded and continuous follow-ups completed.
  • General in-office support

    Minimum Requirements
  • Minimum requirement is a Matric (Grade 12) qualification
  • 5 Years experience in customer service and commercial administration
  • Excellent administration skills
  • High attention to detail
  • Excellent verbal and written communication skills
  • Advanced MS Excel skills (non negotioble)

    Skills and Competencies
  • Ability to work independently with minimum supervision
  • Communication - Written & Verbal
  • Planning, organising and time management
  • Customer Focus
  • Adaptability
  • Teamwork
  • Sense of urgency

    How to Apply

    For more information and job application details, see; Aramex CRM Coordinator Jobs in South Africa

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