Apex Network Limited Customer Relations and Transactions Officer Jobs in Nigeria

Apex Network Limited Customer Relations and Transactions Officer Jobs in Nigeria

Job Description and Duties

Ensure outstanding customer satisfaction by maintaining strong working relationships.

Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.

Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.

Carrying out client satisfaction surveys and reviews.

Liaising with internal departments to ensure client needs are fulfilled effectively.

Letting customers know about other products the company offers.

Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.

Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.

Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.

Check customer’s balance and verify customer’s signatures.

Requirements / Skill / Competency

A minimum of B.Sc. / HND / BA degree.
Other higher / relevant qualification(s) will be an advantage.

A minimum of 1-year work experience in a similar role (preferably in customer relations or marketing).

Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.

Experienced in

transaction monitoring and drafting of suspicious transaction reports.

Must be an effective team player.

Maintain a positive attitude focused on customer satisfaction.

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