APA Life Assurance Senior Claims Supervisor Jobs in Kenya
APA Life Assurance Senior Claims Supervisor Jobs in Kenya
Job Description This position is responsible for effectively and efficiently running of the claims department by ensuring prompt processing of claims by competent and motivated staff at minimal costs with an emphasis on service delivery.
Key Deliverables for This Position
Cost Minimization.
Enhancement of company image through prompt settlement of claims.
Key Primary Responsibilities
Supervising the Claims Staff and ensuring that their performance meets the required standards
Ensuring prompt registration and acknowledgement of newly reported claims
Identifying valid claims by carefully analysing the supporting documents
Ensuring that outstanding claims are reviewed on a semi-annual basis or as advised by the HOD
Ensure that recoveries are pursued aggressively against the negligent third parties.
Monitoring overall costs of claims department and ensuring that service providers are appointed only where necessary
Monitoring performance of service providers to ensure timely submission of reports without compromising on quality
Facilitating and maintaining cordial relationships with our service providers, brokers and prospective clients
Ensuring timely submission of Claims Reports by claims adjusters, analysing them and taking appropriate action
Ensuring that service providers are appointed promptly and that Claim Adjusters follow up reports from the providers as per the agreed SLAs
Notifying Underwriting Department on any critical matters that become apparent at the claims stage
Providing technical support to Branches
Coordinating all audits with the concerned parties
Ensuring prompt Sale of Salvages at the best prices
Assigning work, supervising and providing leadership to claims officers
Approving claims both on file and system settlements within allocated approval limits;
Reviewing and revising processes in the claims section for adherence to the customer charter and policies;
Providing the management with the necessary reports and constant updates on claims matters;
Regular reviewing of reserves;
Managing
claim costs through strategic initiatives of the company to ensure profitability of the business;
Managing stakeholder relationship as detailed in the manuals;
Providing information required by both internal and external auditors to ensure complete and efficient audit process. Informing team and follow up implementation of audit recommendation
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
Developing departmental budget and business plans to achieve the set company targets;
Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects and committees as assigned.
Academic Qualifications
Bachelor’s degree in a business related field/ Insurance option/Actuarial Science or an equivalent.
Job Skills and Requirements
Interpersonal & communication skills
Team player with high integrity.
Visionary Leadership.
Customer Focus.
Continuous Innovation.
Ownership and Commitment.
Market Awareness.
Professional Qualifications
ACII/AIIK
Experience
A minimum of 3 years’ claims experience in a reputable and very busy insurance environment.
How to Apply
For more information and job application details, see; APA Life Assurance Senior Claims Supervisor Jobs in Kenya
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