APA Life Assurance Customer Experience Officer Jobs in Kenya

Job Description

This role is responsible for delivering exceptional service to clients by handling all service queries received via walk in clients, email and telephone.

Key Primary Responsibilities

Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;

Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;

Assisting in sales to clients who make queries through telephone, email or face to face;

Organize work flow to meet customer time frame. Process orders, forms, applications and request.

Academic Qualifications

Bachelor's degree in Marketing or any Business related field.

Job Skills and Requirements

Interpersonal skills.

Communication skills.

Listening skills.

Problem analysis / solving skills.

Attention to detail and accuracy.

Knowledge of product.

Time management skills.

Adaptability, initiative and stress tolerance.

Professional Qualifications

ACII/AIIK

Experience

At least 1-year relevant work experience.

How to Apply

For more information and job application details, see; APA Life Assurance Customer Experience Officer Jobs in Kenya

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