AMREF Information Technology Officer Jobs in Nairobi
Responsibilities
Network Administration ServicesRegular evaluation of current computer hardware/software in order to provide a timely replacement schedule or upgrade;
Testing new programs before user installation and implantation; and
Setting up and maintaining all internet and Microsoft Exchange E-mail accounts and server configurations.
Technical Support and Capacity Building
Receiving (telephone, e-mail, delegation, monitoring tools, visit) and diagnosing issues from all staff for appropriate solutions;
Providing relevant information about the system to enable resource access;
Guiding users systematically to trouble shoot systems and offering immediate and alternative solution to issues;
Empowering users by sending system tips and guidance instruction;
Logging user issue for escalation either to the Network and Infrastructure Manager or product/service supplier;
Facilitating IT training to all AMREF Flying Doctors staff and offices for
effective utilization of AMREF Flying Doctors core systems and new products;
Providing technical support and trouble-shooting for installed servers, including implementation of disaster recovery plans and prepare standard procedures for monitoring servers, and ensure that they are
fully operational.
System & Information Security
Providing support in setting up the infrastructure for virtualization and private cloud basics;
Administering E-policy McAfee antivirus and client update and configuration;
Publishing of internal resource for external access like in magic, outlook anywhere & web access and
Patching application with current security updates and hot fixes.
System analysis, development, implementation and maintenance
Virtual servers design, implementation and maintenance;
Performing infrastructure/software design development to ensure compatibility and operationally with AMREF Flying Doctor's LAN and WAN requirements;
Participating in the definition, designing, testing and implementation of new Information Technology (IT) hardware and software standards for AMREF Flying Doctors based on user requirements and in accordance with the strategy and direction. Resolve any Hardware (PCs, Routers, switches, Servers & UCS Configuration related problems; and
Testing and configuring all new equipment, particularly notebooks, desktops and servers to ensure compatibility with AMREF Flying
Doctors requirements and standards.
Inventory management & Maintenance
Maintaining software and hardware inventory;
Ensuring secure custody of equipment within AMREF Flying Doctors;
Supervising equipment preventive maintenance and carry out a regular
evaluation of
current hardware/software in order to provide a timely replacement schedule or upgrade.
Information Management
Coordinating the production of technical instruction materials for technical and user support and ensure the documentations are kept up to date.
Qualifications
Education and knowledge
Bachelor’s degree in IT or related field;
Microsoft Certified Systems Engineer;
Networking certifications e.g. CISCO certifications; and
Virtual Systems Certifications – Vmware.
Knowledge and experience in management and configuration of Office 365.
Experience
Four (4) years working in a network environment infrastructure;
Systems Administration and Management;
LAN and WAN management;
Hardware and software integration and maintenance;
ERP configurations and Administrations;
Excellent technical knowledge of computer applications and systems; and
Exposure to diverse-multicultural environment.
Skills
Influencing;
Critical and creative thinking ;
Good logical diagnostic skills and ability to exercise good judgement in the resolution of
problems;
Facilitation;
Proactive;
Team work;
Good Interpersonal skills;
How to Apply
If you have the passion for contributing to the leading African-based Aero Medical and Health Assistance service provider and meet the stated requirements; you are welcome to join a dynamic and dedicated team of professionals.
Please submit your application and detailed CV to Vacancies@flydoc.org.
We encourage interested candidates to submit their applications by Wednesday, 25th July 2018
Due to anticipated volume of applications, we regret that only short-listed candidates will be contacted.
AMREF Flying Doctors is an equal opportunity employer and has a non-smoking environment policy.
NOTE: AMREF Flying Doctors does not require applicants to pay any fee at whatever stage of the recruitment and selection process.
For more information and job application details, see; AMREF Information Technology Officer Jobs in Nairobi
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