AMREF Flying Doctors Vacancies in Kenya

The Sales Manager is responsible for the profitable growth of AMREF Flying Doctor’s Air Ambulance subscription products. He/she is responsible for providing leadership and managing a team of sales personnel to meet AMREF Flying Doctors growth objectives. This includes sales of Maisha and other AFD related products and services whilst meeting customer satisfaction.

AMREF Flying Doctors Sales Manager Vacancies in Kenya

Responsibilities

Identification and management of the target market

Developing tactical sales strategies for the market to support the overall AFD strategy
and business plan in the achievement of the business objectives;

Leading the implementation of the tactical strategies and initiatives for the AFD Sales
Team;

Developing and managing a portfolio of high value, complex commercial client
relationships at an acceptable level of risk;

Maintaining a high market profile with both internal and external contacts

Maintaining the overall quality of the AFD customer subscription portfolio and client
base within established parameters;

Managing risks in pricing, selling activities and decisions;

Establishing and monitoring stretch goals for the direct reports.

Develop profitable new business from accounts and prospects to achieve revenue targets:

Preparing professional and timely client presentations/proposals to meet client
unique needs.

Negotiating terms, conditions and documentation with customers, culminating in the closing of sales.

Negotiating pricing arrangements in accordance with AFD policy and pricing
guidelines to maximize profitable income.

Providing the CEO with consistent, timely and accurate business development reports.

Ensuring AFD interests are protected by strictly adhering to risk management,
compliance and internal regulatory guidelines.

Market Development

Analysing market segments and working collaboratively with internal partners to
effectively develop and implement initiatives to acquire new business.

Identifying product deficiencies as a result of customer interactions and needs
analysis and recommending potential product changes/opportunities to the CEO

Maintaining a high market profile; participating in industry forums to develop
relationships with key centres of influence to build and grow business opportunities

Building and maintaining partnerships to help grow the business

Coordinating business development activities with key internal business partners

Coaching sales officers on call planning and effective post call follow-up along with
related reports to ensure appropriate prioritization and action on new business
opportunities

Providing and coordinating product and sales training for

sales officers and other
AFD employees to ensure they act as an effective reference sources for opportunities

Customer Service and Customer Satisfaction

Leading and managing the Customer Service Team

Ensuring customer documentation is processed in an accurate and timely fashion

Ensuring high service standards are maintained, including meeting expected
turnaround times on customer commitments.

Seeking customer feedback on products and the delivery of customer service.

Maintaining customer relationships with particular attention to those relationships
that are threatened by competition.

Ensuring customer enquiries, concerns and complaints are resolved to the customer’s
satisfaction.

Qualifications

Bachelor’s degree preferably in business management or related course. Master’s degree is an added advantage

Minimum 10 years of proven work experience with commercial relationship management
and indirect retail business experience preferably in a sales capacity;

Demonstrate knowledge of the air ambulance and emergency evacuation marketplace,
medical, insurance products, major customers and competitive positioning;

Expert sales management leadership skills;

Ability to analyse performance and generate appropriate dashboards and reporting;

Strong tactical strategic planning and implementation/management skills;

Must be able to effectively articulate his/her view to all levels both within AMREF Flying Doctors and externally in the marketplace at a senior level including industry/customer public speaking forums;

Ability to travel several times a year across Kenya and Eastern Africa.

Change management

People management

Strategic awareness

Delighting customers

Communication

Commercial/business acumen

How to apply

If you meet the criteria and have the passion to contribute to the leading African-based Aero Medical and
Health Assistance service provider, submit your letter and CV quoting the reference number for the position on the subject line of the email 9TH March, 2018 to:

Vacancies@flydoc.org.

For more information and job application details, see; AMREF Flying Doctors Sales Manager Vacancies in Kenya

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