Amazon Fronts ICT Officer Jobs in Kenya

Amazon Fronts ICT Officer Jobs in Kenya

Job Summary

The job holder will be reporting to the Operations Manager. He/She will ensure the ICT systems are at all times functional, efficient, and secure for the smooth running of all processes including:Server and Storage, LAN and WAN Networks, Operating Systems, Backup and security, Disaster Recovery

Roles and Responsibilities

Lead the development, implementation, and review of ICT Standard Operating Procedures.

Identify vendors of software and hardware, negotiate and ensure the school only acquires what efficiently serves the school

Ensure that all ICT hardware is running efficiently and is regularly maintained to reduce breakdowns.

Together with users and management, identify areas of the school’s ICT systems that need to be improved, modified, or discarded to ensure the best outcomes.

Support of printers and other networked peripherals.

Establish backup facilities to ensure there is no loss of data in case of any incidences that compromise the school-based servers.

Ensure the security of ICT infrastructure including hardware and software.

Act as a champion of ICT leverage in the school by liaising with Departmental heads to automate all processes.

Ensure there is an efficient ICT help desk to log and resolve all issues raised by users.

Ensure training of all ICT users on how to handle and manage the ICT infrastructure both hardware and software.

Manage

the user rights of all staff to ensure staff only have rights that they need.

Direct cabling, configuring, and installing computer hardware and computer networks and software for network and stand-alone.

Perform network troubleshooting to isolate and diagnose common network problems.

Train users on computer hardware, software, and other electronic office equipment

Minimum Requirements

Minimum of a Diploma or degree in an ICT-related course.

Have a minimum of 4 years’ experience in a busy setting.

Professional certification (e.g. MCSE, MCSD, CISCO).

Excellent negotiation skills

Excellent communication skills

Key Performance Indicators

Turnaround time of support to users

Software and Hardware downtime

Security breaches on software and hardware

Continuous training of users

Innovation in the use of ICT for efficiency in the school

How to Apply

Qualified and interested candidates should apply by sending their updated CV in pdf format quoting their current/last and expected salary to recruit@amazonfronts.co.ke

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