Amazon CSDE Associate Book Depository Jobs in South Africa
Amazon CSDE Associate Book Depository Jobs in South Africa
Description Are you passionate about delivering delightful customer service experiences?. Book Depository is a subsidiary of Amazon and the fastest growing bookseller in Europe. We're proud to offer over 16 million titles, with free delivery worldwide to over 100 Countries. With over a million customers we have a reputation for extremely high service levels.
Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience. If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.
Basic Qualifications
Must be fluent in German and English (Speak, Read and Write)
High School Diploma or equivalent
Minimum 1 year evidencing exceptional customer service
Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
Good comprehension skills -- ability to clearly understand and relate to the issues
customers raise
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Effective problem solving skills
Ability to approach problems logically
Ability to demonstrate learning and decision making skills
A natural ability to building rapport
South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
Due to the temporary virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber line (LTE lines are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated work space at home.
Preferred Qualifications
1+ year of relevant phone or email customer service experience
Ability to multi-task with phone and computer skills
Experience working in a customer service or call center preferred
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member
How to Apply
For more information and job application details, see; Amazon CSDE Associate Book Depository Jobs in South Africa
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
