Altron Bytes Systems Integration Technical Service Manager (DevOps) Jobs in South Africa
Altron Bytes Systems Integration Technical Service Manager (DevOps) Jobs in South Africa
Job Description The Technical Service Manager is responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions. This role is also responsible for reviewing solution designs, understanding their impact on application/infrastructure, ensuring the availability of supporting components and enabling infrastructure from internal or external service providers.
This role is also responsible for monitoring, maintaining, and supporting the operational capacity, availability, and performance of solutions against SLAs.
In addition, the candidate in this role is responsible for providing technical expertise to team members and other technical/business areas.
Key Responsibilities will include:
Ensuring availability, sustainability and accessibility of application systems/services
Managing and ensuring SLAs and KPIs of services are maintained.
Ensuring necessary operational controls and governance are in place and policies to ensure alignment
Ensuring Operational requirements included in the development phase and overseeing the service transition process of services into the production environment.
Ensuring non-functional requirements are implemented with all features and user stories
Monitor and maintain infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of application and infrastructure-related incidents and problems
Managing and remediating on security threats and vulnerabilities, and applying all required security controls in accordance with policy
Ensuring effective monitoring of services and applications
Identification and mitigation of risks for services in production
Executing and managing operational projects to ensure delivery as per agreed timelines and scope
Coordinating and executing of releases into production environments
Acting as technical authority, providing input and guidance into technical solutions and implementations
Core competencies, knowledge and experience:
Agile methodologies and techniques used in development of software
Experience in grooming and estimation of user and technical stories
Strong knowledge of Incident and problem management processes
Experience in effective troubleshooting techniques
Experience in managing and deploying .NET applications
Continuous integration and continuous delivery methodologies and techniques
DevOps culture, processes, and tools
Cloud-native architectures, including public cloud PaaS / IaaS, micro-services architectures, APIs
Strong problem-solving skills and ability to adapt to new methods and processes
Strong relationship building, persuasion, and collaboration skills that drives internal-and cross-team constructive feedback and support
Strong communications skills and time-management skills, with the
ability manage multiple tasks, and work well under pressure
Understanding of both the Telecommunications and Fintech services markets and technology trends
Experience in monitoring technologies and APM tools
Experience in managing and maintaining HA solutions, and managing DRP environments
Experience and knowledge of Financial and Payment solutions preferred
Ability to lead and mentor team members
The ideal candidate for this role will have:
Min 5 years’ experience in a Team lead role
Min 5 years’ relevant experience in designing, developing, deploying and / or administering infrastructure solutions.
Experience of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, Linux, AWS, Azure, Openstack, Docker etc.
Min 5 years’ experience in configuration management and automation tools such as Puppet, Chef, Ansible, Salt etc.
Min 5 years’ experience working with programming and scripting languages, such as Ruby and Python or PHP.
Min 5 years’ experience in software development.
Knowledge and experience of Web services, SOAP and RESTful interfaces, and XML.
Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration.
Strong understanding and working knowledge of IT management best practice frameworks, such as ITIL and COBIT.
Strong knowledge of automation frameworks and tools.
Strong knowledge and experience on AWS (Certification preferred).
Domain knowledge of Financial and Insurance solutions preferred.
Min 5 years’ experience in database technologies - RDBMS, e.g. MSSQL, PostGreSQL, Oracle, MySQL, etc.
Min 5 years’ experience and knowledge of IP networks and related solutions.
Excellent problem solving ability in complex environments.
Strong knowledge and experience on AWS (Certification preferred).
Education
Bachelor's Degree: Information Technology (Required).
How to Apply
For more information and job application details, see; Altron Bytes Systems Integration Technical Service Manager (DevOps) Jobs in South Africa
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