Altron Bytes Systems Integration Support Technicians Jobs in South Africa

Job Description

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face remotely or onsite with accuracy and efficiency.

Duties

Customer Relationship Management

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

• First time fix rate and recall rate under the stipulated requirements.

• Maintain customer relationship.

Internal Processes

• Be productive based on the calls allocated to them.

• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).

• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level and Mean Time to Respond / Mean Time to Complete.

• Technical support, Hardware maintenance, trouble shooting in an end-user computing environment as well as Remote Event Support on Client Specified Platforms.

Human Capital

• Ensure that all policies and procedures are followed according to the company requirement

Job Requirements: Technical Qualifications, Skills and Experience

• A + and N or Relevant IT Qualification.

• Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely where possible.

• Strong knowledge in troubleshooting and configuring of Windows 10 and Microsoft Office products

Education

National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)

Languages

English.

How to Apply

For more information and job application details, see; Altron Bytes Systems Integration Support Technicians Jobs in South Africa

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