Altron Bytes Systems Integration Fitment Centre Liaison Jobs in South Africa

Altron Bytes Systems Integration Fitment Centre Liaison Jobs in South Africa

Core Responsibilities:

Develop procedures and workflows

• Develop and Review Standard Operating Procedures, workflows and quality systems, annually.

Improve systems, workflow and efficiencies

• Innovative improvements to systems and workflow to suit evolving customer needs.

• To deliver an efficient and effective service to both internal and external clients at all times

• Respond to daily escalated customer queries and resolve efficiently or escalate further where needed

Maintaining business relationships with new and existing fitment centers

Manage and maintain contractual agreements and records with new and existing fitment centers.

Onboard new applications, contracting and closure of Fitment centers.

Maintain accurate fitment center technician roll call records, add and remove resources as and when required.

Ensure compliance on technician certification, retraining and security checks.

Partner with QA manager to ensure quality compliance.

Manage and optimize engagement processes for Stock, Finance and Mobitech at new and existing fitment centers.

Manage SLA compliance on fitments, repairs, feedback and escalations.

Manage on pricing,

on seller agreements, commissions and targets, send out regular communication and updates.

Management of branding and promotional material at Fitment centers.

Escalation management, external and internal.

Quarterly visits to every Fitment center.

Personal Development

• Meet the requirements of the agreed personal development plan and report progress as per agreed review dates.

Education

National Certificate Level 4 (N4) / Grade 12: Business Administration (Required).

Languages

English

How to Apply

For more information and job application details, see; Altron Bytes Systems Integration Fitment Centre Liaison Jobs in South Africa


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