Alternate Doors Operations Manager Jobs in Kenya

Alternate Doors Operations Manager Jobs in Kenya


Our Client is currently looking to hire an Assistant Operations Manager.

Responsibilities

  • Effectively managing team members, including technicians service reps & software engineers to ensure team objectives, services and sales goals are being carried out
  • Display extensive working knowledge of standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Ensures performance of all necessary administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating efficiency of internal procedures and collaboration procedures with customers and third parties
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer satisfaction levels to ensure all standards are
    met and that all work is carried out effectively, correctly, and thoroughly
  • Carries our regulatory reporting, finance reporting including KRA tax returns and other finance related administrative matters
  • Ensures invoices are prepared on time and follow-ups on overdue debt and collections
    Monitors the sales and handles inbound sales queries for all products in GPS Tracking, Fleet
  • Management and Business Software in collaboration with the Business Development Lead and the MD

    How to Apply

  • All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke 4th December 2018with the subject of the email being the job they wish to apply for.

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