Alternate Doors Front Office Admin Jobs in Kenya

Alternate Doors Front Office Admin Jobs in Kenya

Our Client in the ICT industry is currently looking to hire a Front Office Admin.

Position Overview

This position is responsible for offering administrative and coordinative support to the entire organization. This is through acting speedily and timely on requests made from our customers.

Responsibilities

Prompt responsiveness on calls

Ensure to answer all calls by the second ring

Screening all calls as requested, rerouting calls to their proper recipient, taking and relaying messages immediately

Escalate to the HOD after one hour on instances where a customer’s request was not responded within the hour.

Ensure to sort out mails and hand over to the respective staff within 10 minutes after receipt of the mail

Ensure excellence in handling of customers and visitors

Ensure that all customers and visitors are attended to within a maximum time of 15 minutes
Guide visitors to the offices they need to go
Organize a weekly boardroom schedule and maintain it for optimal use

Generate sales for the company

Ensure generation of 4 sales leads per month

Ensure 100% compliance on CRM/ERP

Real time update on CRM/ERP on all activities undertaken

Ensure 100% Compliance to ISO 9001:2015

Strict adherence to company policies and ISO 9001:2015 standards and procedures daily

Requirements

Bachelors in Front Office Management & Customer Relations/Public Relations or;

A minimum of three (3) years work experience in a similar

position from a reputable organization preferably in the ICT sector

Interpersonal skills

Easy to contact and to communicate and work with

Exhibits a sense of urgency when necessary

Good oral and written communication skills

Ability to issue and explain good instructions

Working knowledge of computer systems, ability to learn CRM input, retrieval and use.

Understanding of proper use of work orders, priorities and schedules

Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts.

Client service and public interaction skills

Effective verbal and listening communications skills

Ability to read and write to record pickups and maintain daily records

Personal Attributes

Be honest and trustworthy

Be respectful

Possess cultural awareness and sensitivity

Be flexible

Demonstrate sound work ethics

Deal with the public in a positive, courteous and respectful manner

How to Apply

All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke by 4th December 2018 with the subject of the email being the job they wish to apply for.

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