Alister Greene Consulting Customer Care Officer Jobs in Nigeria

Alister Greene Consulting Customer Care Officer Jobs in Nigeria

Duties & Responsibilities

Respond to customer inquiries and resolve complaints through various channels, such as phone, email, and social media

Provide information to customers about the organization's products and services, including features, benefits, and fees

Assist customers with digital banking transactions, such as mobile app and online banking account setup, password reset, and transaction disputes

Educate customers on how to use digital banking services and troubleshoot any issues that may arise during usage

Maintain accurate records of customer interactions and transactions, including complaints, feedback, and compliments

Collaborate with other departments, such as operations and IT, to ensure seamless customer service and efficient resolution of customer issues

Stay up-to-date with the latest digital banking products and services, industry trends, and best practices to provide effective customer support

Identify opportunities to enhance the customer experience and make recommendations to management for improvements.

Qualification & Experience

Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field

A minimum of 2 years of experience in as a Customer Care Officer in a Fintech environment

Sound knowledge of customer service practices

Skilled at de-escalation and conflict management

Excellent communication and interpersonal

skills, with the ability to build strong relationships with internal and external stakeholders

A high level of patience and understanding of customer needs

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