Alight Country Director Jobs in Uganda
Alight Country Director Jobs in Uganda
Hello Hello! Alight is recruiting a Country Director for our program in Uganda. So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join us, you’ll find
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
Candidates in Uganda will be given priority for this role, but we are open to candidates from all over the world!
Our Purpose and Work in Uganda
Our purpose in Uganda is to support refugees. With support from the government of Uganda, UNHCR, BPRM and other donors, Alight currently provides critical protection services across Uganda’s refugee settlements. Alight has consistently operated in Uganda since 1994, and today has a strong and committed team of over four hundred personnel who include full time staff and incentive workers, and hundreds of community volunteers
About the Role
The Alight Uganda Country Director is expected to be ambitious and brave in their commitment to better serve both staff and refugees. As the Country Director, you will lead and manage a successful country program serving refugees and their neighbors across Uganda. And you must do so by being human-centered towards both staff and the people we serve.
This is a shared journey; continuous communication with all stakeholders will be key. As a leader inside Alight, the Director must embrace the potential of all people to help – every staff and community member, donor, UNHCR, local and national government.
A key objective of the position will be to restart and scale Alight’s Kuja Kuja customer feedback service and tools across all services and locations. The future Alight program in Uganda will bravely be better by 1) being radically accountable by consistently collecting (refugee) customer satisfaction data in all locations 2) using that data to manage services in responsive way and 3) using customer insights to design and co-create better programming.
As this is a shared journey and has meaning and consequence globally, the Director must share and nurture a vision of change and inspire staff at every level of the organization to participate in building customer-centered and co-created programs. The Director must also work with all stakeholders to share the vision and invite co-creation.
Essential Responsibilities and Duties:
Country Program Leadership
Serve as the enterprise leader of the Uganda Program, responsible for the quality programming, employee belonging and well-being, financial health, compliance, and timely delivery of services, reports, and other critical deliverables.
Ensure that the Uganda enterprise is Alight and the mission and values of the organization are alive inside the team and the work.
Create a place of belonging for staff, volunteers, and partners - ensure there is dignified space, employees are seen and heard, and that there are growth opportunities. Follow policies and contribute to organizational goals to ensure diversity, inclusion and equity in the workplace and services.
Strategically lead the Uganda team to provide exemplary refugee-led service and become a beacon inside Alight and beyond.
Lead a stellar Uganda-based senior management team to meet and exceed expectations of customers, donors, and partners.
Harmonize with diverse stakeholders who make Alight possible. Work in a measurable and accountable way towards shared purpose and goals.
Leading Equity and Belonging
The Uganda Country Director is responsible to understand the barriers and frictions to belonging in their programming. With this understanding, they must design new structures, communications, budgets, policies, and recommendations to evolve the country program. The
Country Director must work to create a service-based culture and collaborative decision-making structure.
Compensation and growth opportunities must be addressed across the country program. And management training prioritized to ensure supportive supervision exists.
Customer Accountability and Co-creation
Customer accountability is core to the emergent Uganda program and to the work of Alight. In this role, you will be expected to lead a team to evolve core refugee settlement services through managing to customer satisfaction and implementing customer ideas.
Alight and Kuja Kuja co-designed and developed a customer feedback service and tool. Alight Uganda needs to restart data collection across sites to better understand not only how to improve Alight programming, but also how to co-create customer-driven programming.
Uganda has the potential to lead the way on co-designing and co-implementing customer ideas to transform both lives and the places where we work. To succeed, the Uganda program will need to work closely with fundraisers on the global team to support emergent ideas.
The Uganda team is responsible to make space to identify and grapple with hard questions and to raise them inside Alight and beyond. A customer-led approach will raise big questions about not just our services but also how we think about ourselves, our organization, our mission and our industry.
It will be your responsibility to make space for these discussions, refine important questions, and share them for others to join the conversation. It’s likely that this questioning will lead to new partnerships and design.
Qualities top candidates will possess
To be successful in this role, you must have the humility to truly listen to and trust refugee customers with decision making and design. This role requires leadership experience, deep empathy and connection to service provision, desire for equity and opportunity for teammates, and a strong orientation to transformation.
The right person will be focused but also know that lasting change requires going wide and working right alongside colleagues, partners, service providers and customers. Great patience and kindness is expected – especially when leading teams to embrace new ways of working. The mandate is ambitious and will only be advanced by someone willing to believe transformation is both possible and necessary.
Skills and experience we’re seeking
Deep industry experience - leadership, program design and management, and front-line direct service provision desired
Meaningful experience in serving marginalized communities and demonstrated success at improving the status quo
Belief in the Alight mission and values and a desire to activate these to unleash our own teams and the people we serve
Strong commitment to building culture and policies of belonging. Passion and experience in making INGOs equitable and empowering places to work.
Proven ability to work with diverse partners to make great things happen – most important is experience designing with customers but the ability to harmonize and co-create with national governments, bi-lateral and multi-lateral donors, private donors, host communities, local businesses, and global teams is also critical to success.
Patience, curiosity, and openness to try new things and to iterate and refine solutions.
Ability to build and lead a strong team who fully contribute to success.
Experience leading transformation and innovation inside an organization.
Ability to communicate powerfully about your work to both small and large groups.
Fluent English is required; Luganda, Swahili, or any Ugandan or customer language a plus.
How to Apply
For more information and job application details, see; Alight Country Director Jobs in Uganda
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