Alfred & Victoria Associates Support Engineer Jobs in Nigeria

Alfred & Victoria Associates Support Engineer Jobs in Nigeria



Job Description
  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

    Personal Responsibilities
  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

    Academic / Education Qualifications:
  • Preferred B.Sc / HND in Computer Science.

    Certifications:
  • CCNA is preferred.
  • MCP is preferred.

    Experience:
  • 2 - 5 years work experience.
  • A previous experience in support or IT department

    Technical Skill:
  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

    Key Skills & Competencies:
  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communication skills, both verbal and written.

    Language Qualifications:
  • Good verbal and writing skills in English are mandatory.

    How to Apply

    Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the job title as the subject of the mail.

    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***