Aldelia Group Customer Service Representative Jobs in Nigeria

Aldelia Group Customer Service Representative Jobs in Nigeria

About the Role

We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.

Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

Communicate with customers, answer queries and resolve problems

Build strong relationships with customers and promote our brand

Handle and resolve customer complaints with understanding and diplomacy

Provide product and service recommendations based on customer needs

Process telephone orders and complete customer transactions

Understand and convey technical product information to customers

Advise on company information and processes, as well as deals and promotions

Utilise the internal customer management software to track all order processes

Requirements

Essential:

Exceptional verbal communication skills

Excellent people skills and the ability to build relationships with customers

Strong problem-solving abilities and the desire to create positive customer experiences

Preferred:

1-2 years of experience in a phone-based customer service role is an added advantage.

OND, HND, or B.Sc Qualification required.



How to Apply

Interested and qualified candidates should send their CV to: stella.philip@aldelia.com using the Job Title as the subject of the email.

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