Airtel Retail Area Manager Jobs in Kenya

Airtel Retail Area Manager Jobs in Kenya

Airtel Kenya wishes to recruit for the role of Retail Area Manager. This role reports directly to the Head of Retail and will be responsible for managing Airtel retail shops, kiosks and franchised outlets within a designated region.

Within this, the role holder will be expected to champion seamless operations that will drive a positive customer experience, acquisition and ultimately increase in revenue.

Key responsibilities of the role include and are not limited to;

Achieve sales target for all defined Airtel products & services at all assigned shops

Implement findings of audits and customer satisfaction surveys

Ensure customer retention through satisfactory issue resolution of customer walk ins

Facilitate roll-out of new shops outlets and ensure proper inventory management in all assigned shops

Cascade any changes in target setting, process or new product launch

Work with Marketing team to recommend branding and promotion activities within the shops space

Manage and monitor traction on all shop initiatives to increase footfall with an aim to supersede revenue targets and gain quality acquisitions through conversion of walk-in customers

Drive operational process standardization, proactively review and propose changes to the existing Airtel processes to improve the overall customer experience.

Tracking and resolution of systems downtime to ensure uninterrupted service provision at all assigned shops

Participates in the recruitment and selection of shop staff; oversee Shop managers and respective teams on

overall target achievement and ensure all shops staff are fully engaged and effective

Ensure monthly partner governance meetings and that the staff at Airtel franchise managed shops are fully trained as per given guidelines.

Qualifications

Bachelor Degree in Business related field

4-8 years’ requisite work experience in telecommunication, financial or Consumer service industry

Good data analysis skills on advanced Excel will be an added advantage

Competencies and behavior

Good business acumen with strong communication and interpersonal skills

Good leadership and Project management Skills

Customer centric with good problem solving skills

Good planning and organization skills

Flexible with the ability to multi task

Persistent and goal oriented

How to Apply

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy. Applicants should be flexible to move to any market in the country. The deadline for applications is 5.00pm on Tuesday 7th January 2023.

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