Airtel Nigeria Lead, Voice Products & CLM (Customer Loyalty Management) Jobs

Job Purpose

The position is a critical role within Nigeria to ensure that Airtel’s voice subscriber growth and revenue growth outpaces the competition.

Key Accountabilities

Lead and implement the strategic plan for all voice products and services (local and ILDs)

Develop and manage innovative voice portfolio initiatives to drive voice revenues and minutes consumption.

Manage partnerships/programs with external vendors to drive call completion.

Product subject matter expert on communication for new product launches.

Documentation and training for customer support with respect to data products and services

Identification of opportunity areas in the voice space and development of segmented campaigns to take advantage of such opportunity.

Responsible for ensuring optimal pricing to drive profitability and maintain regulatory compliance.

Ensure profitability of products by reaching the desired satisfaction of consumer

Guarantee cross-functional cooperation and communication with other Departmental Managers in order to achieve time to market effectiveness and organizational efficiency

Management of CLM platform to ensure campaign effectiveness, profitability, optimization and audit compliance.

Responsible for managing the voice and CLM team.

Qualifications

University Degree in related field

MBA or Master's Degree - a plus

8+ years in a similar position + managerial experience

Experience of Telecommunications Industry or FMCG marketing

environment

Strong leadership skills

Strong interpersonal and communication skills

Able to operate in a performance driven organization

Integrity and maturity of thinking

Use deep understanding of the market trends and consumer insights to formulate a cohesive strategy

Excellent Data analytics skills.

How to Apply

For more information and job application details, see; Airtel Nigeria Lead, Voice Products & CLM (Customer Loyalty Management) Jobs

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