Airtel Lead-Merchant/Agent Pay & B2B Jobs in Zambia

Job Purpose

Lead and execute the Airtel Money Face to Face Merchant Payment Ecosystem and B2B .

Duties:

Eco system & Revenue Design

• Drive revenue growth through new marketing imperatives

• Drive Airtel money digital transformation

• Create a data model that will be able to provide insight to the Organisation

• Online Merchants

• Identifying key players to work with in new projects

Formal & Informal Merchant Recruitment

• Recruitment of merchants e.g. Restaurants, bars, hotels, petrol stations, super markets and national chains

• Resolve merchants’ complaints and queries

• Train merchants how to operate POS machines

• Drive informal recruitment through outsourcing

• Ensure that support is given at all times to our outsourced partners

Online Merchants & Alternative merchant channel (including Interoperability)

• Design online merchant platform that allows customers to access various products and services.

• Design am interoperability Merchant system

• Drive acquisition of alternative Merchant channels

Master-pass implementation:

• Drive the use of cashless payment methods for various goods and services
APP and USSD Experience for Merchants, Merchant
Portal and Master/Child Design

• Drive APP and USSD experience for merchants,

• Provide first line aftersales queries support before escalation to back office operations team
Merchant Revenues-Wallet2Bank, Buy Airtime, Pay bills, Pay Salaries

• Create strategic partnerships with banks that allow the transfer of e-value from wallet to bank

• Increase revenue through the buying of talk time,

P2P transfers and paying of salaries through various merchant points

B2B Wallet

• Market B2B Wallet to identified market segment

• Provide training on B2B wallet usage

• Engage client segments for maximum revenue generation

• Identify business prospects within B2B space

Educational Qualifications & Functional / Technical Skills

• A Sales or Marketing Degree or Bachelor’s degree, preferably in a business related field and/or sales, Marketing or Customer Experience

Relevant Experience

• 3- 5years work experience and exposure working in a telecom, FMCG or Financial institution

• Trade sales and Marketing exposure

• Able to handle, prioritize, multiple projects simultaneously

• IT literacy & Excellent with MS Office products

• Able to operate in a performance driven organisation

Other Requirements

• Business awareness, strong analytical skills and problem-solving skills, excellent negotiating skills, high personal standards and goal oriented, excellent interpersonal skills

• Knowledge on Airtel products and services

• Excellent and effective communications skills, both orally and in writing

• Excellent stakeholder engagement and management

• Drive execution excellence

• Drive customer and partner engagement

• Results oriented

How to Apply

Suitable candidates are required to send their application & Curriculum vitae to

jobs@zm.airtel.com . Closing date for applications is 21st August, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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