Agribusiness Development Centre Information Technology Officer Jobs in Uganda

Agribusiness Development Centre Information Technology Officer Jobs in Uganda

Position Summary

ADC is Implementing a Climate Smart Agriculture Training & Interventions Pilot Project in Coffee, Horticulture, Cereals and Dairy value chains. This project is to be Implemented in Eastern Ugandan, Western Uganda and some intervention pilots within the central region. As part of the Project, ADC is piloting Yo-Waste App as one of the mitigant Demo for Environmental Waste Management, this will require End User Support to ensure the
onboarding, utility among other.

The Information Technology (IT) Officer will support the above project in addition to any other
ADC Project or program that will be assigned.
The ADC is thus seeking a qualified candidate for the position of IT Officer for projects and
program tools and platforms system administration, set-up, and maintenance. To undertake end user support, management of IT Services in adherence to ITIL standards. Setup of LAN & Wireless Networks, web, mail & cyber-Security across the different project locations, Digital Hubs, and ADC Head office.

The Officer shall manage the Microsoft Enterprise Agreement, refine, and keep up to date the Microsoft Azure Architecture, the ADC IT Device Estate and keep the same well patched and up to date.

Roles and Responsibilities

Reporting to the Project Manager Innovations.
The Information Technology Officer will have the following duties and responsibilities:

Project APP & Platform Support

Understand and support APP set-up, including device minimum requirements for the optimal running of the APP.

Support account creation, credential management for both APPs and Platforms for the different Projects and Programs as may be guided.

Support user queries on Project and program APPs and ensure proper utility and conclusive resolution of any System Issues through direct attendance and escalation to the right support teams.

Network & Security Management

Ensure best practice architecture for LAN and Wireless Networks for ADC offices, project offices and Digital Hubs.

Set up and Manage LAN and Wireless Networks for ADC offices, project offices and Digital Hubs.

Set Up and manage Web, Mail & Network security for ADC offices, project offices and Digital Hubs.

Set up the IT security policy, ensure adherence through Staff and user training.

IT Estate Management

Set up of ADC new staff/ contractor on the different platforms and IT devices.

Keep an UpToDate inventory of the ADC IT Inventory, including but not limited to aging, serials, insurance status, patch status, assigned ownership among others.

Ensure visibility, tracking and control of all ADC IT estate as well as training staff on Gadget & Device safe custody.

Internal IT Support

Periodically undertaking servicing of ADC IT equipment and ensure updating of the different software.

Attend to the Staff and project platform user IT Support requests.

Maintain a tacker for IT service request, including assignment, resolution and escalations.

Conduct Quarterly Survey on the Satisfaction of Users and ADC staff for the IT support service rendered.

System Administration

Administer Project and Program systems, platforms, and tools.

Support credential management for both Project and Program systems,

platforms and tools as well as the ADC Servers, Routers, Managed Switches among others.

Manage and report on SLA compliance for IT system providers as well as the IT support SLAs to ADC internal and External users.

Track and management SLA Escalations according to the ITIL Framework

Reporting and Documentation

Ensure periodical submission of the IT Operations efforts in the period.

Document and update Architectures, as Builds among others.

ADC Promotion

Promotes the vision, mission, and strategic goals of ADC

Displays cultural, gender, religion, race, nationality, age sensitivity, and adaptability.

Create awareness of the alternative learning channels & programs as well as the scaling of ADC services

Other duties of the Information Technology Officer shall include the performance of all of
the duties as may be assigned by the Project Manager Innovations or the Executive Director.

Qualifications

Bachelor’s degree in information technology, Business Informatics, Computer Science, or a related field.

Training/ Certification in Microsoft administration (eg. Microsoft Azure, O365 fundamentals)

Certification in Networking, Routing or Switching (eg CCNA, CompTIA Network etc.)

Added advantage certification or training.

Project management Certification (eg. CAPM, PRINCE2, PMP,

IT service Management Certification (eg. ITIL, ISO 20000, CompTIA IT fundamentals)

Wireless or Security Certifications (eg. Bluecoat, Meraki, Huawei etc)

Training/ Certification in Android Support

Training/ Certification in Hardware Support (eg. DELL-EMC, HP, Fujistu, etc)

Experience

A minimum of 3-5 years’ experience in IT internal or client Support, System Administration, IT projects, or end user computing

Experience in Stakeholder Management, project management, or Monitoring and Evaluation is an added advantage.

Skills

Outstanding internal & external Customer management skills

Must possess outstanding communication and listening skills.

Problem solving and management skills

Organization skills to ensure the success of projects delivered on time

Attention to detail to avoid slipping through the cracks which can derail progress, cost
and time

Multitasking skills to handle demands from various people throughout the day

Design thinking, Innovation Road mapping, critical thinking and problem solving

Conflict resolution experience

Ability to tolerate stress

Attributes

Demonstrates integrity, is fair, honest, and trustworthy with respect for confidentiality.

Has purpose to be self-motivated and to drive business results, quick to find meaning for being flexible for client and business needs?

A self-starter who goes above and beyond the expected requirements of the role

How to Apply

Interested candidates are required to submit their CV and a recent passport size photograph by the 31st of July 2023, by email to: Jannet Nongom, Jannet.Nongom@adc.ug
or
1. Physically to:
Agribusiness Development Center
Plot 1 Mackinnon Road
P.O Box 116368 Kampala (U)

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