Aga Khan University Hospital Jobs in Kenya

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services.

It is the only hospital in Kenya accredited by the Joint Commission International from USA.

The University Hospital has been providing high quality care for the people of East Africa and beyond for over 50 years.

Aga Khan University Hospital Patient Care Ambassador

Ref No: 05/008

Patient Care Ambassador will enhance patient satisfaction by dealing with day to day patients’ needs.

The specific duties will include;

Visit patients to ensure their comfort and satisfaction and attend to any of their needs

Effectively coordinate with all support services and work closely with the Unit in Charges to ensure patient satisfaction and maintain appropriate service standards at all levels.

Attend to all patients’ queries

Enter patient complaints in the PCHS (Patient Complaint Handling System) on a daily basis and update it, as complaints are resolved.

Develop/review the discharge check list and ensure its implementation

Ensure timely discharge process

Actively participate in Quality cycle as per the required standards

Collect & analyse data and make recommendations on service improvement to senior leadership.

Requirements

Applicants should have a Bachelor’s degree in hospitality or equivalent, 5 years’ work experience in customer service and possess record keeping and data analysis skills.

The ideal candidate should be caring, courteous and polite: and should demonstrate patience, ability to remain tactful and calm in stressful situations.

S/he should have excellent interpersonal and written communication skills as well as be fluent in one or more of the following languages: French, Chinese and Somali.

The successful candidate must also be proficient in MS Office packages.

How to Apply

Applications together with detailed Curriculum Vitae, names of three referees, clearly indicating current & expected pay should be sent to,

The Manager, Recruitment,
Aga Khan University Hospital,
hr.recruitment@aku.edu

So as to reach not later than 26th May, 2017.
Please Quote the position title and reference number on the email subject.
Only shortlisted candidates will be contacted.

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Aga Khan University Hospital Imports Officer Job in Kenya

Ref No: 05/009

The Imports Officer will coordinate all import shipments and

liaise with the supplier for pre shipments. inspection and make sure all required documentation is in place before arrival of shipment.

The specific duties will include:

Source and negotiate for the best rates for freight, clearance, shipment and select right clearing agents/freight forwarder.

Ensure correct clearing procedures and standards are applied as per the Government of Kenya regulatory requirements

Assist in managing and following up clearing agents on quick clearance of consignments

Generate purchase orders, GRN’s for importation costs incurred in accordance with stipulated policies and procedures

Monitor and co-ordinate consignments from point of origin to point of discharge

Ensure all permits from the relevant regulatory authorities such as PPB, NCK, KMLTTB, KEBS inspection bodies have been applied and approved to facilitate smooth clearance

Ensure registration of clinical items are done with relevant authorities where required

Requirements

Applicants should have a Bachelor of Commerce or Bachelor’s Degree in Supply Chain Management.

S/he should have a minimum of 3 years’ relevant imports experience.

The ideal candidate should understand concepts, practices and procedure in import and export activities for air and sea freight including cargo tracing and shipment documentation.

Knowledge in Kenyan importation laws / regulation is mandatory.

Candidate should be having excellent inter-personal and communication skills, ability to work in a team environment, good negotiation skills and have attention to detail.

How to Apply

Applications together with detailed Curriculum Vitae, names of three referees, clearly Indicating current & expected pay should be sent to,

The Manager, Recruitment,
Aga Khan University Hospital,
hr.recruitment@aku.edu

So as to reach not later than 26th May, 2017.
Please Quote the position title and reference number on the email subject.
Only shortlisted candidates will be contacted.

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