Action Against Hunger Senior ICT Officer Jobs in Ethiopia

Action Against Hunger Senior ICT Officer Jobs in Ethiopia

Summary of Position

Under the supervision of the field coordinator, the senior ICT officer is a focal person for Administering in-house and commercial Information system platforms, Ensuring the Action Against Hunger ICT standard is respected, Improving the efficiency of ICT resource use, promoting user awareness and training users in the use of IT resources, managing telecommunications resources (radio, satellite) and managing base equipment list.

The senior ICT officer role’s purpose, engagement, and delivery are:

Purpose: Ensure the most effective use of IT and telecommunication resources at the base, while respecting Action Against Hunger standards, procedures, and security rules:

Engagement: The senior ICT officer will have internal engagement with his/her line manager, technical supervisor, and end users, and external engagement with Service providers, partners, and other stakeholders.

Delivery: The senior ICT officer is expected to deliver monthly reports based on a preset action plan.

Essential Job Duties

System Administration and Infrastructure management

Administering in-house and commercial IS platforms deployed to support program activities.

Working with the key actors of data collection and food distribution systems (Logistics, Program….)

Oversees wireless connectivity issues on mobile devices in field operations, troubleshooting where necessary.

Ensuring correct functioning of in-kind distribution systems, especially in beneficiary registration, enrollment, household updates, and commodity distribution activities. Troubleshoots technical problems.

Synchronizing mobile data to permanent data repositories and cloud servers.

Managing Attendance management system applications and hardware.

Installing and maintaining local networks in the bases according to standards.

Isolating and troubleshooting network connectivity difficulties.

ICT standards adherence and user training

Ensuring workstations adhere to IT standards.

Ensuring antivirus software usage guidelines are respected, that updates are deployed at individual workstations and that antivirus protection is constantly monitored.

Supervising the data back-up system (back-up policy).

Training users on the correct use of IT resources and respecting IT security rules;

Maintaining computers and conducting daily/monthly checks to ensure that maintenance tasks have been executed;

Helpdesk management and technical support to users

Resolving everyday user problems;

Providing users with software support for sharing files, emails, etc.;

Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;

Checking that network equipment is operating correctly;

Reporting problems encountered and solutions implemented;

Telecommunication resources and IT environment

Ensuring that the bases’ means of communication (Broadband internet, VHF/HF Radio communication, and satellite communication) are operating correctly.

Monitoring the base telecommunication devices by Performing regular tests on their usage;

Monitoring communications costs by putting a log sheet in place.

Equipment Management

Monitoring, Modifying, and updating the base Equipment list

Working with the coordination ICT team on

the reconciliation of the base equipment list and master equipment list.

Ensuring equipment is properly tagged according to Action Against Hunger standards.

Conducting regular physical inventory.

Reporting and Documentation

Capitalizing data and procedures related to the use of IT resources and networks and communicating this information upstream to line management.

Providing Monthly reports on a monthly basis.

Supervisory Responsibilities

Training junior officers/Team members.

Creating and managing team action plans and schedules.

Evaluating performance and providing feedback.

Identifying and applying career advancement opportunities.

Managing workflow.

Gender Equality Commitments

Foster an environment that supports the values of women and men, and equal access to information.

Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.

Respect beneficiaries’ women, men, and children (boys and girls) regardless of gender, sexual orientation, disability, or religion. Race, color, ancestry, national origin, age, or marital status.

Value and respect all cultures.

Working Conditions, Travel, and Environment

The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required and in line with Labor Law.

Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high-security risks and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.

Job Requirements

Required Qualifications and Professional Experience

BSC Degree in Information technology, Computer science, Information Systems, or other relevant degrees from a recognized institution

At least 4 years of experience in a Humanitarian context.

Required Skills & Competencies

Experience in providing technical assistance across a variety of departments

Excellent spoken and technical writing ability in English, including report writing

Good communication skills

Organizational skills

Good knowledge of the Windows operating environment and Microsoft Office ( 2010, 2016), Microsoft 365,

Good knowledge of IT troubleshooting and maintenance.

Good Knowledge of networks and wireless technologies.

How to Apply

For more information and job application details, see; Action Against Hunger Senior ICT Officer Jobs in Ethiopia

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